Housing Solutions Manager

Ealing Council (London Borough of Ealing); London; Hybrid; GBP 59,000 - 64,000; Full time

Job summary

Join a leading council as a Housing Solutions Manager, where you'll tackle homelessness and lead a dynamic team. This role involves operational management, compliance with housing legislation, and collaboration with various stakeholders to provide effective housing solutions. Ealing Council values diversity and aims to create a thriving community for all residents.

Qualifications

• Significant experience in housing or related fields.
• Knowledge of housing legislation, including the Homelessness Reduction Act 2017.

Responsibilities

• Manage a team to deliver services aimed at preventing homelessness.
• Ensure compliance with housing legislation and policies.
• Coordinate with service providers for housing solutions.

Skills

Communication

Leadership

Project Management

Education

Degree level education or NVQ Level 4/5

Relevant qualification in Housing

Job description

Salary package

£59,739 to £63,159 pa inclusive - Grade 15

Job reference

#EJR013112

Application Closing date

08/06/2025

Job Description
Monday to Friday, hybrid working, reports to: Head of Housing Solutions, Direct Reports: Up to 15 officers.

Are you passionate about tackling homelessness, providing strong operational management, and leading a dynamic team to make a lasting impact on people’s lives?

Join Ealing Council, in partnership with Adecco, as they recruit a Housing Solutions Manager on a permanent basis. You will manage a team to deliver services aimed at preventing and addressing homelessness, providing guidance and support to achieve organisational goals. Reporting to the Head of Housing Solutions, you will play a key role in addressing housing challenges and ensuring residents have access to secure, stable homes.

Your role will include:
- Collaborating across teams within Housing Demand, the directorate, the council, and with partners to deliver seamless outcomes for residents, including matrix management of services/projects.
- Delivering services across various settings and channels, including face-to-face and home visits.
- Managing applications under Part VII of the Housing Act 1996 and ensuring compliance with the Homelessness Reduction Act 2017, applying relevant legislation, policies, and procedures.
- Prioritising assistance for vulnerable groups, such as families with children, pregnant women, and individuals with specific needs.
- Ensuring provision of interim accommodation, reducing the use of temporary accommodation through robust assessment processes.
- Coordinating with service providers to secure temporary and long-term housing solutions, including working with landlords and housing associations.
- Developing strategies to prevent and reduce homelessness, collaborating with agencies, charities, and service providers, and evaluating initiatives.

Key Responsibilities
- Ensuring policies, procedures, and processes are compliant with legislative and regulatory changes.
- Supporting continuous improvement and innovation in service delivery.
- Managing and motivating staff, ensuring professional development and a positive work environment.
- Conducting regular team meetings, individual reviews, and managing projects efficiently.
- Acting as duty manager on a rota basis and managing out-of-hours services.
- Representing the department at meetings and engaging with community stakeholders.
- Managing budgets, authorising expenditure, and supporting financial compliance.
- Communicating effectively with staff and ensuring ongoing professional development.
- Supporting risk management and managing relationships with members and stakeholders.
- Handling complaints, Members Enquiries, and FOIs within deadlines.

Key performance indicators:
- Delivery of statutory and local performance indicators to prevent homelessness, reduce temporary accommodation use, and rough sleeping.
- Cost reduction in the service.
- Successful delivery of improvement projects within time and budget.

What We’re Looking For:
- Significant experience in housing or related fields, with a proven track record in homelessness services.
- Knowledge of housing legislation, including the Homelessness Reduction Act 2017.
- Excellent communication and stakeholder engagement skills.
- Strong understanding of housing policies and strategies.
- Leadership experience managing teams and motivating staff.
- Strong project management skills.

Essential Qualifications
- Degree level education or NVQ Level 4/5, or equivalent experience.
- A relevant qualification in Housing or willingness to work towards it.
- Membership in a professional body such as the Chartered Institute of Housing.
- Evidence of CPD, including management or project management training.

Why Join Ealing Council?
Make a difference in residents' lives by driving innovative housing solutions in a collaborative environment. Ealing Council values diversity, inclusion, and community well-being, striving to create environments where everyone can thrive.

They welcome applications from all residents, especially early-career and underrepresented professionals. All applications are assessed on merit.

This role is subject to enhanced vetting.

Closing date: Midnight, 08 June 2025.
Interview dates: Starting week of 23 June 2025.

Apply online or contact [e-mail] for a confidential chat. See the candidate information pack for more details.