Community Learning Engagement Officer - Coventry

TN United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading training organization is seeking a Community Learning Engagement Officer to enhance adult learning participation in Stoke-on-Trent. The role involves fostering partnerships, conducting information sessions, and managing learner referrals. The ideal candidate will have strong communication skills and a commitment to inclusivity and safeguarding.

Qualifications

• Essential qualifications include GCSEs in English, Maths, and ICT.
• Experience in stakeholder engagement and customer service is crucial.
• Strong communication skills and IT proficiency are required.

Responsibilities

• Develop relationships with community organizations to support adult learning.
• Conduct information sessions for potential learners about available programs.
• Meet monthly targets for learner referrals and enrolments.

Skills

Communication

Customer Service

Stakeholder Engagement

IT Skills

Time Management

Empathy

Education

GCSE grade A*-C in English, Maths and ICT

Tools

Microsoft Office

Job description

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Community Learning Engagement Officer - Coventry, Stoke-on-Trent

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Client:

Acorn Training

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a6a000589920

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

Description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of adult learners, your responsibility lies in creating a nurturing educational environment. In this capacity, you will enhance learner referrals and enrolments for our adult learning programmes. By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.

Key Responsibilities

Key Responsibilities

• Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of adult learning programmes.
• Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
• Conduct effective information, advice, and guidance sessions to ensure potential learners are well-informed about the range of opportunities available through our adult learning curriculum.
• Engage proactively with potential learners, employers, and community groups, providing accurate and comprehensive information regarding available adult learning programmes.
• Manage and maintain detailed learner referral information for each programme, facilitating smooth communication and information sharing with relevant tutors, the Skills Performance Manager, and relevant Heads of Curriculum.
• Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of potential learners.
• Conduct comprehensive assessments of individual learner needs, aspirations, and challenges, delivering tailored information, advice, guidance, and support to facilitate their initial learning journey.
• Attend education and careers events, schools/academies, and employability events when required and actively promote adult learning (and other programmes) to potential learners.
• Ensure meticulous and timely completion of all recruitment, enrolment, and other contract-related documentation, adhering to funding and regulatory requirements.
• Meet monthly targets for programme starts, placements, and progressions, aligning with recruitment profiles.
• Develop and implement learner engagement strategies that encourage active participation, attendance, and commitment to adult learning programmes.
• Collect feedback from learners to identify opportunities for programme enhancement and continuously improve the quality of the learning experience.
• Actively collaborate with marketing and communication teams to effectively promote adult learning programmes and engage potential learners.

Skills, Knowledge and Expertise

Qualifications and specific training
Essential

• GCSE grade A*-C (or equivalent) in English, Maths and ICT
• Full driving licence
• Track record of learner and stakeholder engagement
• Evidence of meeting and exceeding targets
• Experience of providing excellent customer service
• Experience of working with employer networks, agencies and local authorities.
• Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults
• Knowledge and understanding of safe and healthy working practices
• Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity
• Ability to engage and maintain positive working relationships with learners
• Excellent IT skills, including familiarity with Microsoft Office packages
• Strong communication skills – written, verbal and active listening
• Be approachable, empathetic, and able to relate to individuals from diverse backgrounds
• Flexible and adaptable, being open to new ideas and adapting engagement strategies to the needs of learners
• Organisation and planning which demonstrates good time management and prioritisation

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Please get in contact with [emailprotected] to discuss alternative options you may require, or alternative application methods.