Lead Product Manager - Card Reader

Tbwa Chiat/Day Inc; United Kingdom; Hybrid; GBP 60,000 - 100,000; Full time

Job description

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE:

As the Lead Product Manager for Tide’s Card Reader Plus product, you will shape the strategy and vision to scale this core product, focusing on product-led growth and seamless integration with Tide’s platform. This role is instrumental in driving our mission to empower members by providing a high-quality, efficient card reader experience that complements our broader ecosystem.

Responsibilities:

Product Management and Product Development:

• Own Get Paid and Card Reader Plus solutions with the needs of established larger businesses in mind, ensuring seamless integration with other Tide products for a unified user experience.
• Continuously assess and prioritise feature enhancements that cater specifically to the requirements of established larger businesses, ensuring each release delivers significant value to this target segment.
• Establish and monitor performance metrics that gauge product success specifically for established business users, adjusting strategies based on feedback and usage patterns to optimise the product's impact within this segment.

Revenue Ownership & Commercial Performance:

• Align revenue targets and strategic partnerships with Tide’s objectives, specifically focusing on the needs of established larger businesses.
• Design market-aligned pricing strategies to drive adoption, profitability, and retention, ensuring the product’s appeal to established, high-transaction businesses.

Data-Driven Product Improvements:

• Leverage data insights to continuously refine the Card Reader Plus, tailoring the product’s features and functionalities to the demands of larger, established businesses.
• Lead experiments and A/B tests with a focus on the acquisition and profitability of established business customers, ensuring the product meets their specific needs.

Operational Scalability & Geographic Expansion:

• Strategically scale Get Paid Countertop Products for Established Businesses operations across geographies, prioritising operational efficiency and a seamless experience for larger, established business users.
• Partner with teams across product, engineering, design, analytics, marketing, and finance to align on goals, specifically for scaling the product to serve established businesses effectively.

Fraud, Risk & Compliance Management:

• Develop specialised fraud, risk, and chargeback models focused on the transaction patterns of established larger businesses.
• Work with risk, compliance, and member operations teams to ensure Card Reader Plus remains a secure, compliant option for established larger businesses, focusing on the security needs of high-volume merchants.

WHAT WE ARE LOOKING FOR:

• Has 10 years of experience in product management preferable from Acquiring background.
• Strong knowledge of growth strategies specifically suited for hardware-based financial products in high-growth environments.
• In-depth experience with card reader products, with a particular focus on the UK and European markets.
• Proven ability to work with cross-functional teams and influence stakeholders, including C-level executives.
• Proficiency in agile development methodologies such as OKRs, Scrum, and Kanban.
• Background in integrating card reader products within Banking Apps.
• Experience in achieving product KPIs (e.g., onboarding, activation, retention) and managing P&Ls.
• Deep understanding of PSPs, scheme networks, and relevant compliance standards.
• Very strong communication and stakeholder management skills.
• Product strategy skills, commercial acumen and an understanding of acquisition unit economics.
• Leadership qualities and a desire to mentor and manage fellow PMs.

WHAT YOU’LL GET IN RETURN:

• Flexible working options.
• Share options.
• Group Life Insurance.
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing.
• 25 days holiday with the ability to buy extra days.
• 3 days for L&D or volunteering time off per year.
• We invest in your development with a £1,000 professional L&D budget per year.
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution.
• Spacious brand-new office near Old Street with an all-day snacks bar.
• Enhanced family-friendly leave.
• Sabbatical leave.

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.