Order ProcessorNew

TN United Kingdom; Bedwas; On-site; Full time

Job summary

Une entreprise optique de premier plan recherche un Order Processor pour rejoindre son équipe dynamique dans la région de Caerphilly. Le rôle consiste à fournir un service client exceptionnel tout en gérant les commandes et en collaborant avec une petite équipe. Ce poste offre des opportunités de développement et un environnement de travail stimulant, avec un salaire compétitif et des avantages attractifs.

Benefits

Pension d'entreprise jusqu'à 5% de correspondance

Assurance vie - 3,5 fois votre salaire

33 jours de congés payés (y compris les jours fériés)

Plan d'épargne

Qualifications

• Excellentes compétences en PC et administration.
• Expérience antérieure dans un environnement de service client.
• Capacité à travailler dans un environnement rapide.

Responsibilities

• Fournir un excellent service client tout en équilibrant les demandes des clients.
• Traiter les nouvelles commandes et les retours.
• Utiliser des outils comme AS400 et Salesforce pour le traitement des commandes.

Skills

Compétences administratives

Travail en équipe

Service client

Capacité à travailler dans un environnement dynamique

Job description

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We are recruiting for an Order Processor to join our highly successful Optical client in the Caerphilly Area.

Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.

About the Client:

Our client has developed a reputation for high-quality lenses and frames. Their customer relationships span many years, which is a testament to their quality and service. The Customer Service Team strives to deliver customer satisfaction and provide a timely response to any situation. Their goal is to make it easy for customers to recognize them as a preferred supplier. The company is part of a wider organization, with a network of over 7,200 stores and 39,000 employees.

Job Role:

To deliver excellent customer service while balancing customer demands.

Pay and Benefits:

• £12.30 per hour (rising after 12 weeks)
• Hours: Monday to Friday
• Company Pension up to 5% matching
• Life insurance - 3.5 times your salary
• Work within a small team (8-9 people)
• Share Save Scheme
• 33 days holiday allowance (including bank holidays)

Responsibilities:

• Sort new orders into frame types and stock/RX
• Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
• Contract review and assess all orders and returns for processing
• Ensure all Tess scanners are calibrated daily and maintained in good working order
• Using Tess scanners, scan new orders, return order frames, and paperwork for order entry
• Monitor the department reports, monitor P&A frame receipt, advise management of lab delays and issues, and add call log information
• Order package frames from suppliers, log details, and monitor receipt
• Process all manual credits using AS400 and Salesforce tools
• Confirm fax or manual orders via AS400
• Retrieve paperwork and interrogate the ordering process
• Enter new orders into the ordering system
• Assist with administrative duties as directed by the CRM Management team
• Respond to and action all expeditor cases raised by CRM teams on Salesforce
• Liaise with customer service team members to prioritize jobs through the factory and report potential delays
• Work Saturdays as needed to meet business needs

Must Have Qualifications/Experience:

• Excellent PC and administration skills
• Ability to work as part of a multi-disciplined team
• Previous experience working in a customer service environment
• Ability to work in a fast-paced environment

Desirable:

• Previous knowledge of working in or alongside a manufacturing environment