Band 3 Diagnostic Booking Coordinator

James Paget University Hospitals NHS Foundation Trust; Gorleston-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

James Paget University Hospitals NHS Foundation Trust is seeking an administrative support professional to oversee clinical measurements and provide essential scheduling and coordination services. The role involves handling sensitive information, ensuring patient care standards are met, and contributing to the operational success of the trust.

Qualifications

• Experience in administration support roles.
• Ability to handle sensitive information.
• Strong organisational skills for scheduling and coordination.

Responsibilities

• Oversee waiting list and organise Clinical Measurements activity.
• Provide administration support to outpatient sessions.
• Respond to queries related to sessions and clinics.

Skills

Confidentiality

Customer Service

Flexibility

Organisational Skills

Job description

Job Responsibilities

1. Oversee the waiting list and organise the issuing and booking of Clinical Measurements activity, including associated administration.
2. Provide and receive confidential and highly sensitive information in written, oral, and verbal formats with patients, relatives, staff, or external parties.
3. Provide full administration support to outpatient sessions, ensuring scheduling and coordination of clinic appointments within NHS DM01 targets.
4. Respond to queries related to sessions and clinics, liaising with the Operational Management Team to ensure trust targets are met.
5. Work flexibly with other disciplines and external parties as required.

Additional Responsibilities

• Ensure flexibility regarding location based on service needs.
• Provide friendly and efficient service to patients and service users, adhering to operational and customer care guidelines.
• Book, organise, and reschedule appointments as necessary.
• Monitor the DM01 PTL to ensure patients are booked via the CRIS system within the prioritised timeframes in line with DM01 standards.

Additional Information

We aim to attract the best people and support you throughout your career with us. Our staff are central to our success, and we invest in your development to help you reach your full potential.

Contact Details

For further details or informal visits, contact:
Name: Hayley Alexander
Job Title: Business Support Manager
Email: [e-mail]
Telephone: [phone]