Cloud Systems Service Desk Engineer

JR United Kingdom; Burgess Hill; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Cloud Systems Service Desk Engineer in Burgess Hill. This permanent position involves providing IT support, specializing in client migrations to the Cloud. Ideal candidates will have experience in a Service Desk environment, particularly with Azure and Office 365, and will enjoy customer interaction. The role offers flexible working arrangements, skill development opportunities, and a supportive work environment.

Benefits

Flexible working arrangements

Free parking

Proximity to train station

Opportunities to participate in company and charity events

Qualifications

• Minimum two years' experience on a Service Desk.
• Experience in an MSP environment preferred.
• Strong experience with Azure Cloud and Office 365.

Responsibilities

• Provide high-level remote and on-site IT support.
• Specialize in migrating clients to the Cloud (MS Azure).
• Handle all incoming queries, whether 1st or 2nd line.

Skills

Customer Communication

Problem-Solving

Attention to Detail

Teamwork

Networking Skills

Firewall Configuration

Azure Cloud

Office 365

VOIP Solutions

Job description

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Cloud Systems Service Desk Engineer, Burgess Hill

Client: Better Days Recruitment

Location: Burgess Hill, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex.

The role involves providing high-level remote and on-site IT support, specializing in migrating clients to the Cloud (MS Azure) and supporting them thereafter.

All Engineers will utilize their full range of knowledge to handle all incoming queries, whether 1st or 2nd line.

Working in a fully Microsoft environment, you should be passionate about technology, enjoy customer communication, and have opportunities to visit clients for on-site support and relationship building.

There are opportunities for skill development and career progression in Service Desk roles.

The working hours are Monday to Friday, 9am-6pm, with an hour for lunch. The role offers flexible working arrangements, including one day remote work per week, and is supportive of personal commitments.

Additional benefits include free parking and proximity to a train station. The environment is professional, positive, and supportive, with opportunities to participate in company and charity events.

Experience, skills, and attributes:

• Minimum two years' experience on a Service Desk
• Experience in an MSP environment is preferable
• Strong experience with Azure Cloud, including virtual servers
• Proficiency in Office 365
• Networking and Firewall configuration skills are advantageous
• Knowledge of SharePoint Online or Exchange Online is a plus
• VOIP solutions experience
• Knowledge of MS Dynamics is desirable
• Ability to build rapport and maintain customer relationships
• Team player, sharing knowledge and ideas
• Confident, friendly, sociable
• Excellent verbal and written communication skills
• Problem-solving skills with high attention to detail