ASSISTANT FRONT OFFICE MANAGER

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel group as an Assistant Front Office Manager and play a pivotal role in enhancing guest experiences. This position is perfect for someone who thrives in a vibrant team environment and is passionate about hospitality. You'll oversee front office operations, inspire colleagues, and ensure every guest's stay is memorable. With a focus on personal development and career advancement, this role offers a unique opportunity to grow within a rapidly expanding hotel chain. Be part of a culture that values positivity, authenticity, and genuine hospitality.

Benefits

Special rates on hotel rooms

Recognition scheme with vouchers

Meals on duty

Talent referral bonus

Employee Awards

Pension

Life Assurance

Wellbeing Support

Training opportunities

Career progression support

Qualifications

• Ability to suggest improvements for guest care and maximize revenue.
• Experience in training and coaching new team members.

Responsibilities

• Supervise front office operations and ensure guest satisfaction.
• Collaborate with the Front Office Manager on proactive solutions.

Skills

Guest Care Improvement

Upselling Techniques

Team Training and Coaching

Collaborative Problem Solving

Job description

Be Yourself – Be a Champion for Your Team – Be Leonardo

As an Assistant Front Office Manager, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, ensuring memorable guest experiences. You will supervise front office operations, meeting all guest needs from arrival to departure.

Perks Include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme with vouchers for high performers
• Meals on duty
• Talent referral bonus
• Celebrations like Thank You Week and Employee Awards
• Company benefits: Pension, Life Assurance, Wellbeing Support
• Training and progression opportunities

Ideal Candidate:

• Be yourself
• Suggest improvements for guest care
• Support upselling to maximize revenue
• Train and coach new team members
• Collaborate with the Front Office Manager on proactive solutions
• Bring positive energy daily

Why Join Us?

We support our colleagues as much as our guests. As part of the Leonardo community, you'll receive skills development through our "People Programme" and "Passion 4 People Leonardo Culture" workshops. Our "Fast Forward Programme" helps you advance your career in hospitality, supported by practical training and clear progression paths.

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe. We are rapidly expanding, making now an exciting time to join us!

About Leonardo Royal Hotel Edinburgh

Located centrally on Jeffrey Street in Edinburgh's Old Town, near major sights like Edinburgh Castle and Holyrood Park, our hotel is a perfect base for exploring the city.

Location: Two minutes from Waverley station and five minutes from the bus station.

About Leonardo Hotels

Our vision is to be the first choice for genuine hospitality. As part of the Fattal Hotels Group, we operate over 230 hotels across Europe and Israel, with a strong UK presence. We value personality, friendliness, authenticity, positivity, and willingness in our team members.

We foster a fun, respectful, and engaging work environment, offering benefits like hotel discounts and performance rewards through our Leo Points system.