Customer Service Executive

sCube Consulting; Kingswear; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading sustainable food company is seeking a Customer Service Executive to enhance customer experiences and support their growing operations. This role is pivotal in managing customer queries and ensuring effective communication between teams, offering a chance to grow with a purpose-driven organization.

Benefits

Performance-related bonus scheme

Pension scheme

Cycle to work scheme

25 days annual leave + bank holidays

Flexible start and finish times

Qualifications

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word.

Responsibilities

• Responding promptly and professionally to customer queries.
• Resolving customer issues efficiently.
• Collaborating with cross-functional teams.

Skills

Communication

Attention to Detail

Teamwork

Tools

Microsoft Office

Job description

JOIN OUR REBELLION

Our client isn't just another food company - they're leading a revolution in sustainable, ethical, plant-based food.

With a strong commitment to animal welfare, environmental sustainability, and better health, their mission is to make reducing meat consumption easier, tastier, and more accessible to everyone. And the business is growing - fast.

They're now looking for a Customer Service Executive to support this exciting growth across the UK and international markets.

YOUR OPPORTUNITY

If you're someone who brings passion, initiative, and a can-do attitude, this is the perfect role for you. You'll play a vital part in delivering exceptional customer experiences while supporting the ongoing modernisation of their Dartmouth-based bakery site.

This is a great opportunity to join a purpose-driven company at a pivotal moment in its journey - and to grow with it.

What You'll Be Doing

• Responding promptly and professionally to customer and consumer queries
• Resolving customer issues efficiently and effectively
• Acting as a communication bridge between the head office and bakery team
• Managing manual orders within internal systems
• Booking transport for collections and deliveries
• Collaborating with cross-functional teams to resolve complex issues
  
  

What You'll Bring To The Table

• Excellent written and verbal communication skills
• A willingness to learn new systems and adapt to new processes
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word
• Strong attention to detail
• A positive, team-oriented mindset
  
  

Perks & Benefits

• Performance-related bonus scheme
• Pension scheme
• Cycle to work scheme
• 25 days annual leave + bank holidays
• 37.5-hour workweek
• Flexible start and finish times
  
  

Mego Employment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers.