Chief Operating Officer

EndoCare Diagnostics; Manchester; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Head of Service to oversee operational management and drive quality improvement across various specialties. The role involves strategic planning, team leadership, and ensuring compliance with regulatory standards. The ideal candidate will possess strong leadership skills and a commitment to delivering high-quality patient care. This position offers a unique opportunity to shape services and improve patient outcomes in a dynamic healthcare environment.

Qualifications

• Experience in operational management and service delivery.
• Strong leadership skills and ability to manage teams effectively.

Responsibilities

• Ensure delivery of high-quality operational services.
• Oversee governance and performance management frameworks.
• Develop annual Service / Business Plan aligned with strategic objectives.

Skills

Leadership

Quality Improvement

Operational Management

Education

Relevant Professional Qualification

Job description

Principal Duties Operational Management:Ensure the delivery of high-quality operational services in line with access & waiting time standards, local protocols and pathways. Oversee all operational aspects of Endocare’s Insourcing and Outsourcing services, ensuring clinical efficiency and regulatory compliance. Drive the expansion into new specialties (ophthalmology, ENT, orthopaedics, gynaecology, general surgery). Plan and execute the development of minor operations theatre facilities within the EndoCare Community Diagnostics Centre.

Identify and pursue new partnership and contract opportunities with NHS Trusts and private healthcare providers. Plan for, contribute to and regularly review the quality of services in line with regulatory frameworks including CQC inspection, best practice improvement and accreditation standards to proactively measure and improve the quality and effectiveness of services. Develop the annual Service / Business Plan in line with the strategic direction & objectives. In doing so work with senior administration team members and clinical leads to ensure a consistent approach to the development of services.

Provide effective management of all services, with clear lines of accountability & responsibility throughout, appropriately integrating professional/clinical leadership with line management functions. Oversee the production of governance and performance management frameworks including appropriate use of clinical metrics. Take responsibility for ensuring strong & effective multi-professional team working and effective clinical & management supervision throughout. Ensure effective operational communication systems are in place: that meetings & networks have purpose and staff are informed of and actively involved in decisions that affect them.

Use effective information management & technology to support the delivery of services and management, including effective clinical record keeping. Manage within budget and safely deliver cost improvement plans engaging will all key corporate functions in doing so. In delivering cost improvement ensure quality impact is assessed. Ensure value for money in use of all service resources, including a system of sound capital and estate planning for services.

Provide cost effective care within budget and to the level and quality agreed in the NHS & other contracts. Leadership: Be a role model for others, leading by example, and be visible to services within area of responsibility and more broadly as a representative with partners. Role model the principles of person centeredness in the planning, delivery and development of services. Ensure services provided are to a standard & quality that we would be happy to receive ourselves, and where they are not, understanding why and taking appropriate action.

Develop a culture that encourages colleagues to be solution focused, to work to the scope of their responsibility and to apply QI methodology. Continually strive for excellence in care & clinical practice, creating and leading a culture and ethos of service. Ensure staff access to effective supervision, annual PDR mentoring / coaching / leadership development, as appropriate, to support & encourage continuous individual & team development. Be aware of national policies, directives, bills, strategies etc.

and work to understand their implications. Work with colleagues to collaboratively lead on the local application of national / regional requirements where applicable. The Head of Service will Participate in the Executive / Director on-call rota Clinical Governance: Ensure effective governance arrangements are in place. Have an effective system for dealing with, responding to, managing and embedding learning from complaints.

Have an effective system for reporting & responding to incidents & serious incidents, appropriate investigations and evidence of learning lessons. Ensure care is person centred, safe & harm free. Support transparent continuous quality improvement through use of benchmarking data, quality improvement methodology, understanding staff & service user experience / feedback, and applying the use of research and development in practice. Use the outcomes of inspection, scrutiny, clinical audit, internal audit, incidents, serious incidents, complaints, performance / peer review, service user / patient & staff experience / feedback to drive & support improvements in care / services.

Lead on the improved use of technology and innovation to enhance the effectiveness, efficiency, safety and accessibility of services. Ensure staff understand and enact their responsibilities for Infection Prevention & Control, Safeguarding Adults & Children & Health & Safety requirements. Ensure professionally qualified staff are registered to practice & comply with their respective Codes of Professional Practice. Ensure compliance with the Mental Health Act, Mental Capacity Act & Care Act in practice Workforce Planning & Development: Promote positive employee relations.

Workforce plan / manage staff ensuring an effective skill mix / deployment to meet service need / specifications. Deliver an effective system for the undertaking & completion of annual staff PDR / Appraisals. Support staff who are not meeting expected standards using a positive approach to performance management. Engage in safer staffing reviews and ensure that all staffing establishments are based on the needs of the service user group and are in line with the resources available.

Ensure that staff undertake & complete their statutory & mandatory education, training & development within required timescales. Ensure staff with line management responsibilities are confident & competent to appropriately &effectively apply key HR policies including disciplinary, performance & capability, managing sickness absence and whistleblowing. Support colleagues whom you line manage to reach their full potential. Safeguarding EndoCare Diagnostics is committed to safeguarding and promoting the welfare of young people and adults, both as service users and visitors to our services.

All staff have a responsibility to safeguard and promote the welfare of adults. The post holder, in conjunction with their line manager, will be responsible for ensuring they undertake the appropriate level of training relevant to their individual role and responsibilities and that they are aware of and work within the relevant safeguarding policies and procedures. Dignity & Respect The post holder is expected to treat patients service users and carers with courtesy, care, and compassion at all times, treating each person as an individual by offering a personalised service. EndoCare Diagnostics staff will adopt behaviours and attitudes which promote, supports and respects privacy and dignity.

Staff are expected to challenge poor practice in relation to dignity and treat each other with respect. EndoCare Diagnostics is committed to providing consistently excellent and safe patient-centred care for all those who access our services, through highly skilled, committed, and compassionate staff working together. We do this by putting our patients at the centre of all that we do and providing the best quality care with passion and pride. Equality & Diversity The post holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities, and rights Financial Regulations All staff are responsible for security of the property of Endocare Diagnostics, avoiding loss or damage of property, and being economical and efficient in the use of resources.

Other duties Any other duties, as agreed to meet the needs of the organisation.

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