Team Leader - Mental Health Supported Living Service, Leicester

MMA Mania.it; Leicester; On-site; Full time

Job summary

A leading company in Leicester is seeking a Team Leader for their Mental Health Support Living Service. The role involves managing staff, ensuring high-quality support for individuals with mental health needs, and maintaining compliance with regulations. The ideal candidate will have relevant experience and qualifications, and a strong customer focus. This temporary position offers competitive pay and various benefits.

Benefits

One-off bonus of £100 after probation

Competitive pay and pension

28 days annual leave

Company paid enhanced DBS

Free employee support programme

24/7 support from out-of-hours teams

Support for Care Certificate and Social Care Diploma

Qualifications

• At least one year of experience supervising staff or managing services.
• Experience of supporting people with mental health issues.

Responsibilities

• Manage and supervise a team providing person-centred support.
• Ensure compliance with service specifications and quality standards.
• Develop and co-ordinate high-quality services for adults with mental health.

Skills

Communication

Leadership

Customer Focus

Education

NVQ/H&SC Diploma Level 4/5

Degree level academic qualifications

Job description

Leicester, LE11 Temporary £13.15 - £13.40 per hour

Job Description

We are recruiting on behalf of Creative Support. They are a high quality provider of support to individuals with a wide range of care needs including, individuals with a learning disability and other needs. Employing over 5,200 staff members, we are continuing to grow at a fast pace nationally and are looking for a Team Leader for their Mental Health Support Living Service.

The Role

• To be responsible for the management within the service
• To develop and co-ordinate a flexible, high quality service for adults with mental health
• To supervise and manage a team of staff providing person centred support. To enable the service users to maintain their independence, experience improved wellbeing, and enjoy opportunities for personal development.
• To ensure that all staff work in a positive, person-centred and non-discriminatory manner, ensuring that the rights of service users are respected at all times.
• To ensure that the service is provided in accordance with the service specification and contract, and to comply with all monitoring and evaluation requirements.
• To demonstrate the quality and effectiveness of the service through acquiring feedback from service users and stakeholders, and collating positive outcomes.
• To ensure the services are of high quality and compliant with CQC regulations.
  
  

Duties

• To lead and manage staff so as to ensure that the highest levels of performance and standards of work are achieved.
• To co-ordinate and deploy staff resources as efficiently as possible in relation to the needs of clients and the requirements of the services.
• To generate and maintain a customer focused ethos at all times and to ensure excellent working relationships with other professionals.
• To ensure that staff develop and sustain warm and trusting relationships with service users and that staff promote their self-esteem, happiness and emotional health.
• To ensure that staff encourage and support service users in expressing their needs, views and concerns. To enable service users to make choices and decisions and to participate as fully as possible in planning and decision making processes.
• To ensure that staff respect and promote the rights and entitlements of people with learning disabilities, and to enable them to participate as fully as possible in their communities. To ensure that service users are offered access to sources of independent advocacy and advice.
• To ensure that the service supports service users in developing socially valued lifestyles which includes a varied range of culturally and age appropriate experiences, building on the strengths, interests and aspirations of the service user. To enable people to access social, leisure, work and educational opportunities and to sustain an active programme of involvement in such activities.
• To be accountable for the overall quality of the services and to ensure that they conform at all times with the service specification and the quality standards and expectations of Creative Support purchasers and stakeholders.
• To ensure effective joint working with partner agencies and the achievement of agreed service objectives. To ensure that each agency performs its separate responsibilities and that excellent communications are maintained.
• To ensure that policies and regulations pertaining to fire, environmental health, lone working, general safety and security are understood and adhered to by all staff, tenants and visitors. To promote a high standard of health and safety awareness. To record and investigate accidents and incidents within the project and to take appropriate follow-up action.
• To establish and maintain good working relationships with all professionals and services in the relevant area.
• To contribute towards effective joint working by maintaining high standards of liaison and communication and by participating in inter agency forums.
  
  

Experience Required

• Ability to engage positively with service users and their families and to develop and sustain warm and trusting relationships
• Ability to demonstrate initiative, self-motivation and resourcefulness
• Relevant experience of supporting people who have mental health issues
• Experience of staff supervision recruitment and management
• Familiarity with current national policy and good practice in the provision of support and support services.
• Excellent written and verbal communication skills and the ability to listen sensitively to others
• Ability to liaise in a professional manner with other agencies and to work in a positive way with the families and friends of service users
• A non-judgemental, accepting approach to working with people who may be challenging
• Knowledge of helpful approaches and strategies to support people with mental health issues
• Ability to carry out holistic assessments of individual support and support needs, including risk assessment
• Ability to devise effective individual care plans, risk management plans and protocols for managing challenging behaviour
• Understanding the person-centred aims and principles of Creative Support and the ability to put them into practice
• A high level of customer focus and the ability to lead/manage a team to provide excellent customer service
• Experience of consulting with service users and responding to their views in service development and delivery
• Experience of evaluating, monitoring and reviewing services
• At least one years experience of supervising staff or managing services for people with learning disabilities
• A relevant professional qualification such as NVQ/H&SC Diploma Level 4/5
• Degree level academic qualifications /management qualifications
• Willingness to work flexible hours according to needs of the agency and service users
• Willingness to attend training courses and events
• Willing to accept feedback and guidance and to be accountable to colleagues and managers
  
  

Benefits Of Working With Creative Support

A one-off bonus of £100 upon successful completion of the 4-month probationary period.

Competitive pay and a pension with company contribution and 28 days annual leave,

Company paid enhanced DBS for all staff

Free employee support programme

All our staff are supported 24/7 by our out-of-hours teams

Support to complete the nationally recognised Care Certificate and Social Care Diploma

Leicester, LE11

Temporary

£13.15 - £13.40 per hour