Business Support Technician

Join Our Team: Business Support Technician at Sureserve

About Sureserve

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Role Overview

We’re looking for a Business Support Technician to join our Business Support team in Basildon. This role offers a hybrid working model and involves ensuring that Sureserve’s IT systems are reliable, effective, and continuously improving to enhance operational efficiency and compliance.

The Business Support Technician will serve as a key liaison between IT and business departments, gathering requirements, providing technical support, and developing and configuring IT solutions. You’ll also collaborate with internal teams and third-party vendors to deliver projects, ensure smooth system operations, and minimize the impact of any major incidents. Occasional UK travel may be required to support business needs.

Key Responsibilities

IT System Support & Development

• Ensure business applications are highly available, well-maintained, and user-friendly.
• Deliver technical upgrades, system support, and enhancements for internal business systems.
• Develop, maintain, and support a comprehensive reporting & BI platform.
• Administer SharePoint sites across the Sureserve Group.
• Set up and configure interfaces between customer and internal systems.

Business Analysis & Solution Development

• Collaborate with teams to analyse business needs and develop tailored IT solutions.
• Manage and support Microsoft SQL databases.
• Work closely with third-party vendors to ensure smooth IT service delivery.
• Ensure the effective transition of business requirements into technical solutions.

Project Management & Best Practices

• Deliver projects using best-practice methodologies to ensure timely and cost-effective results.
• Stay updated with industry trends and innovations to improve efficiency and service quality.
• Build and maintain strong relationships with suppliers and stakeholders.

Skills & Experience Required

• Experience in IT development or support teams
• Experience of design and implementation of an IT Solution.
• Strong problem-solving & communication skills (both verbal and written)
• Ability to translate business needs into technical solutions
• Knowledge of Web & Data Services (HTML, FTP, XML, SOAP, JSON, REST)
• Experience with SQL (writing queries, SQL Management Studio)
• Familiarity with Microsoft tools (MS Project, MS Visio, MS Office, Mind Mapping)
• Strong presentation and stakeholder engagement skills

Why Join Us?

• Competitive Salary: £45,000 - £50,000 (depending on experience) plus a comprehensive benefits package.
• Employer contributed pension scheme.
• Employee Assistance Programme with 24 hours telephone and online access.
• Employee engagement events to bring together colleagues
• Strong opportunities for career growth and development within the Sureserve Group.
• A diverse, inclusive, and supportive workplace that values equality.

If you’re passionate about IT solutions, business support, and delivering impactful technology services, we’d love to hear from you!

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, fostering a diverse and inclusive workplace. We are committed to fair employment practices, ensuring equal opportunities for all candidates, regardless of race, gender, religion, disability, or background.

Application Process

All applicants must provide proof of eligibility to work in the UK. Successful candidates will undergo background checks before employment.