Casual Tour Guides - Covent Garden

Royal Ballet and Opera; London; On-site; Part time

Job summary

The Royal Ballet and Opera is seeking casual Tour Guides to join their team at Covent Garden. The role involves delivering memorable tours, promoting the RBO brand, and providing exceptional customer service. Applicants should have relevant experience, excellent communication skills, and a passion for theatre crafts.

Qualifications

• Experience as a Tour Guide or relevant transferable skills.
• Knowledge of theatre crafts, particularly opera and ballet.
• Fluency in English.

Responsibilities

• Deliver engaging and informative tours to visitors.
• Promote the RBO brand and activities.
• Manage groups professionally and effectively.

Skills

Communication

Customer Service

Interpersonal Skills

Job description

Casual Tour Guides - Covent Garden

£15.81 per hour

Casual engagements only

As the home of The Royal Ballet, The Royal Opera, and the Orchestra of the Royal Opera House, we aim to engage more people in exceptional ballet and opera. We are seeking additional casual Tour Guides to join our inclusive, friendly, and professional team.

Our Tour Guides play a key role in welcoming visitors into a safe, captivating, and theatrical environment by delivering engaging, informative, and memorable tours. They also promote the RBO brand, art forms, activities, charitable purposes, and commercial opportunities.

Tours can take place 7 days a week at the RBO in Covent Garden, the RBO Production Park in Purfleet (Essex), online, and other venues as required.

We welcome applicants who demonstrate the following:

1. Experience as a Tour Guide (relevant transferable skills will be considered)
2. Knowledge of and interest in theatre crafts, particularly opera and ballet
3. Excellent verbal and non-verbal communication skills and impeccable presentation
4. Fluency in English
5. First-class customer service skills with the confidence to manage groups professionally and effectively, remaining calm, patient, and dynamic
6. Excellent interpersonal skills with diplomacy to build and maintain good relationships within the organization

To be considered, please email a short video (up to 3 minutes) of you speaking on a subject related to the RBO that you are passionate about, along with your completed application form, to the RBO Tours Manager at [e-mail]. Applications without a video link will not be reviewed.

The Royal Ballet and Opera is committed to diversity and inclusion. We particularly encourage applications from individuals from a global majority background and/or those who are disabled, as they are underrepresented in our organization. As a Disability Confident Employer, we guarantee to interview all disabled applicants meeting the minimum criteria.

If you require accessibility support for your application, please contact the RBO Recruitment Team at [e-mail].

Closing date for applications: 8am, Monday 19th May 2025

An assessment center will be held on-site at ROH Covent Garden for shortlisted candidates on Wednesday, 28th May 2025. Applicants must have UK work authorization. No agencies.

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