Patient Financial Aid Rep

Massachusetts General Hospital; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a compassionate financial navigator to assist patients with their healthcare financial needs. This role involves guiding individuals through the complexities of insurance coverage, copayments, and available financial assistance programs. The ideal candidate will possess strong communication skills, a keen understanding of healthcare billing processes, and the ability to manage sensitive information with professionalism. Join a dynamic team dedicated to making a positive impact on patient experiences by ensuring they receive the financial support they need to access essential healthcare services.

Qualifications

• 1-2 years experience in healthcare financial services or patient advocacy preferred.
• Ability to manage sensitive information with discretion.

Responsibilities

• Meet with patients to explain financial aspects of healthcare services.
• Assist patients in understanding and completing financial aid applications.

Skills

Healthcare billing knowledge

Insurance plans understanding

Communication skills

Organizational skills

Proficiency in computer software

Education

High School Diploma or Equivalent

Bachelor's Degree in Health Administration

Tools

Data entry software

Job description

Summary
Responsible for assisting patients in navigating the financial aspects of healthcare services. Provide guidance and support in understanding financial obligations, insurance coverage, and available assistance programs.

Does this position require Patient Care?
No

Essential Functions

1. Meet with patients or their representatives to explain the financial aspects of their healthcare services, including insurance coverage, copayments, deductibles, and out-of-pocket expenses.
2. Provide clear and accurate information about available financial assistance programs, eligibility criteria, and application processes.
3. Assist patients in understanding and completing financial aid applications, ensuring all required documentation is collected and submitted.
4. Verify patients' insurance coverage, including eligibility, benefits, and pre-authorization requirements.
5. Collaborate with insurance companies and healthcare providers to obtain necessary authorizations for procedures, treatments, or services.

Education

High School Diploma or Equivalent required; Bachelor's Degree in Health Administration preferred.

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience in a healthcare financial services or patient advocacy role; 1-2 years preferred.

Knowledge, Skills and Abilities

• Knowledge of healthcare billing and reimbursement processes, insurance plans, and financial assistance programs.
• Familiarity with government programs such as Medicaid, Medicare, and Social Security is beneficial.
• Strong communication skills, with the ability to explain complex financial concepts in a clear and empathetic manner.
• Excellent organizational skills and attention to detail for managing documentation and application processes.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Proficiency in using relevant computer software and applications for data entry, documentation, and communication.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The General Hospital Corporation is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected statuses under law. We ensure reasonable accommodations for individuals with disabilities throughout the application and employment process.