Post office Manager

NIMIT LTD T/A Matson Local Post Office; Gloucester; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading company in postal services is seeking a full-time team leader to enhance customer service and operational efficiency at their Gloucester branch. The ideal candidate will possess strong leadership skills and a commitment to compliance with postal regulations. This role involves supporting the team in achieving service standards and motivating staff to excel. A Bachelor's degree or relevant experience is preferred, but not mandatory.

Qualifications

• Strong leadership and managerial skills required.
• Proficiency in Microsoft Excel and relevant software.

Responsibilities

• Identify and resolve Post Office balancing queries.
• Support the Area Manager in developing processes.
• Motivate and inspire team members to achieve goals.

Skills

Leadership

Communication

Interpersonal

Attention to Detail

Multitasking

Education

Bachelor's Degree

Master’s Degree

Tools

Microsoft Excel

Job description

Duties and Responsibilities:

1. Identify and resolve Post Office balancing queries.
2. Influence and support the Post Office team to meet customer service standards.
3. Assist customers with queries.
4. Demonstrate effective communication with external and internal customers.
5. Promote understanding of current promotions and services within the Post Office team.
6. Ensure team compliance with all legal and mandatory Post Office procedures as per current guidelines.
7. Support the Area Manager in developing processes and controls for Post Office operations.
8. Show determination and the ability to succeed.
9. Motivate and inspire team members to achieve goals and complete mandatory training.

Skills, Experience, and Qualifications:

• Strong leadership and managerial skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Excel and relevant software.
• Ability to multitask and prioritize effectively.
• Attention to detail and accuracy in record-keeping.
• Knowledge of postal regulations and procedures (a plus).
• Bachelor's and/or Master’s degree or relevant experience.

Experience: Not required

Employment: Full-time

Salary: £31,000 – £34,000 yearly

About NIMIT LTD T/A Matson Local Post Office:

We sell Royal Mail and Parcelforce Worldwide services in all our branches, excluding Banking Hubs and branches offering only collection and drop-off services. Postage services from other companies are also available in selected branches.