Housing Officer

Carrington West; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Officer to deliver exceptional housing management services in a community-focused role. This position requires a strong understanding of housing legislation and a commitment to providing excellent customer service. You will be the key point of contact for residents, managing tenancy issues and ensuring compliance with policies. Your ability to engage with vulnerable residents and collaborate with various agencies will be crucial in securing positive outcomes. If you are passionate about housing and community support, this opportunity is perfect for you.

Qualifications

• Proven experience in housing management within local authority or social landlord.
• Strong understanding of tenancy law and compliance requirements.

Responsibilities

• Manage properties, ensuring effective service delivery and tenant satisfaction.
• Conduct estate inspections and resolve tenancy breaches.

Skills

Housing Management

Tenancy Law

Customer Service

Problem-Solving

Communication Skills

Case Management

Tools

Housing Management Systems

Case Recording Tools

Job description

We are seeking an experienced Housing Officer to provide frontline housing management services across a designated patch of properties. This role is onsite and community-based, requiring excellent housing knowledge and experience working within a local authority or registered social landlord.

As a key point of contact for residents, you will be responsible for tenancy management, customer support, and compliance with housing policies, ensuring a high standard of service is maintained.

Key Responsibilities

1. Manage a designated patch of properties, ensuring effective service delivery, property standards, and tenant satisfaction.
2. Conduct regular estate inspections, ensuring compliance with health & safety and tenancy agreements.
3. Investigate and resolve tenancy breaches, including anti-social behaviour (ASB), subletting, and rent arrears.
4. Support residents with housing advice, signposting to relevant services, and addressing their concerns.
5. Deliver high-quality customer service, ensuring resident queries are handled professionally and efficiently.
6. Provide support to vulnerable residents, ensuring access to appropriate services and safeguarding where necessary.
7. Work collaboratively with housing teams, social services, and external agencies to secure the best outcomes for tenants.
8. Ensure all housing policies, procedures, and legal requirements are followed.
9. Prepare and serve legal notices where necessary, supporting court proceedings and enforcement action.
10. Keep accurate case records and reports, ensuring compliance with data protection regulations.

About You

1. Proven experience in housing management, ideally within a local authority or registered social landlord.
2. Strong understanding of tenancy law, housing legislation, and compliance requirements.
3. Experience in dealing with ASB, tenancy sustainment, and supporting vulnerable residents.
4. Familiarity with rent collection, arrears management, and income recovery processes.
5. Excellent customer service and communication skills, with a focus on resident engagement.
6. Strong problem-solving and case management abilities.
7. Ability to manage competing priorities in a fast-paced environment.
8. IT proficiency, including housing management systems and case recording tools.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.