Claims Optimisation Specialist

TN United Kingdom; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Claims Operations Support role based in Manchester or London. The position focuses on enhancing claims service through data-driven performance improvements and collaboration with various stakeholders. Ideal candidates will have strong analytical skills and a solid understanding of claims practices.

Qualifications

• Understanding of business objectives and market dynamics.
• Knowledge of claims practices and procedures.

Responsibilities

• Driving efficiency using data reporting and process improvement.
• Developing KPIs to monitor and improve team performance.
• Collaborating with Claims Operations Director for control framework.

Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Mathematical Abilities

Tools

Business Objects

Tableau

SQL

Job description

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Client:

CNA Hardy

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

168250b813b2

Job Views:

2

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Position Summary

Please note this role can be based in London or Manchester.

This position supports the Claims Operations team in shaping and applying the CNA Hardy claims strategy to provide market-leading claims service. The role involves driving improved performance and continuous improvement measured via KPIs, while maintaining discipline and integrity through adherence to Core Principles and Procedures.

Key Responsibilities

1. Driving efficiency using data reporting and process improvement.
2. Developing KPIs to monitor and improve team performance.
3. Using analytical skills to identify trends, emerging patterns/exceptions, and benchmarking against the market.
4. Collaborating with Claims Operations Director to create and improve a control framework and reporting oversight aligned with claims department controls.
5. Contributing to the design and maintenance of claims manual & key governance controls including SOX.
6. Working with Claims Directors to improve data completeness and accuracy, ensuring data and MI meet portfolio management, insights, and operational performance requirements.
7. Scoping and contributing to the implementation of new claims workflow systems.
8. Advocating for continuous improvement and influencing stakeholders within and outside Claims.
9. Analyzing outsourced arrangements including TPAs, experts, and DXC.
10. Meeting all reporting and governance requirements, including Lloyd's Standards, Conduct Risk, and Solvency II.
11. Staying updated on new products/initiatives and providing recommendations, as well as driving their implementation and onboarding.
12. Driving the implementation and execution of new and improved processes.
13. Developing resource and triage models to help Claims Leadership identify resource needs.
14. Building relationships with stakeholders outside Claims for problem-solving.
15. Performing additional duties as assigned.

Skills, Knowledge & Experience

1. Understanding of business objectives and market dynamics.
2. Effective planning and organizational skills.
3. Strong mathematical and statistical abilities.
4. Knowledge of claims practices and procedures.
5. Proven analytical and problem-solving skills.
6. Knowledge of relevant regulatory and legal requirements.

Beneficial skills include:

• Basic SQL query writing.
• Creating reports using Business Objects, Tableau, or similar tools.