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Reservationist

TN United Kingdom

Exmouth

On-site

GBP 22,000 - 28,000

Full time

Yesterday
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Job summary

A leading luxury hotel in the UK is seeking a Reservationist to join their team. The ideal candidate will possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional service. Responsibilities include managing guest reservations, enhancing customer experiences, and collaborating with various hotel departments. This role offers a fantastic opportunity to grow within a prestigious establishment.

Benefits

Generous monthly service charge addition
28 days holiday per year
Staff company benefits and discounts
Free staff meals
25% discount in the restaurant on Food and Beverage
Staff Bed and Breakfast Rate
Introduce a friend bonus

Qualifications

  • Previous experience in 5-star luxury hotels essential.
  • Ability to focus in a busy environment.

Responsibilities

  • Interact with customers in a professional, friendly manner.
  • Handle guest reservations & bookings to the correct standard.
  • Build rapport with guests to maximise sales opportunities.

Skills

Good communication skills
Organisational skills
Attention to detail
Teamwork
Interpersonal skills

Job description

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Location:
Lympstone
Manor 5* Luxury between Exeter and Exmouth

Resort information: https://lympstonemanor.co.uk/

Hours: Full time 42.5 hours per week

Relationships: Reservations
team, Front of House team, Sales & Events team

Welcome

Become part
of the something bigger.

Lympstone Manor is the home of
five red star exceptional luxury. A leading member of Relais & Chateau, our
21 contemporary bedrooms, 6 luxury shepherds huts, Michelin Star and 5 AA
Rosette restaurant, brand new swimming pool and clubhouse, world-class wine
cellar and vineyard guarantee an experience for all to adore.

Make a
difference.

People and passion are why we
exist. We strive to achieve the exceptional in all that we do. Each of us are
empowered to deliver a personal experience, to be the leaders in service and hospitality.
If you understand what it takes to deliver memorable moments and you truly
believe you can make a difference to someone else's day, we want to hear from
you.

Our team is at the heart of our
business. Our success depends on them, so we make sure they’re happy. The
Michael Caines Collection offers incredible opportunities for talented,
committed and passionate people who are looking to progress a career within
hospitality. We champion personality, reward excellence and develop dreams.

Discover
the role

We are looking for a Reservationist
to join our team. The ideal candidate will need good communication skills and
the ability to work as part of a team.
You will be expected to provide your HOD with all the support they need
and have a positive and flexible attitude towards your working environment.

What
you’ll be doing


Interact with customers in a professional, friendly and confident
manner


To handle guest reservations & bookings to the correct
standard


Build rapport with guests in order to maximise sales opportunities
and generate future business


To communicate and share knowledge with other hotel departments,
on a regular basis


Working closely with the Front office team to ensure a smooth,
effective and courteous service at all times

Who
we’re looking for


Previous Experience in 5 star luxury hotels essential

● Good organisational skills and time management


Has attention to detail


Teamwork, flexibility and interpersonal skills


Ability to focus in a busy environment

Discover
the rewards


Generous monthly service charge addition


28 days holiday per year


Staff company benefits and discounts


Free staff meals


25% discount in the restaurant on Food and Beverage


Staff Bed and Breakfast Rate


Introduce a friend bonus.

FAQ’s

What happens after I apply?

-
You will be sent an email confirming we have received your
application. Within 7 days, we will contact you confirming whether your
application has been shortlisted.

Where is Lympstone Manor?

-
Situated in the heart of Devon, Lympstone Manor sits between
Exeter and Exmouth and overlooks the Exe Estuary. Our address is Lympstone
Manor, Courtlands Lane, Exmouth, EX8 3NZ.

Can I get to Lympstone Manor via
public transport?

-
You can take the coastal train from Exeter St. Davids or Exeter
Central train stations, take the Exmouth train and exit at Lympstone village.
It is a 15 minute walk to Lympstone Manor from the train station.

Do I need the right to work in the
UK?

-
In line with the requirements of the Asylum and Immigration Act
1996, all applicants must be eligible to live and work in the UK. As part of
the recruitment process, you will be asked to provide documented evidence of
eligibility.

-
Yes we can offer accommodation

How long after my interview will
it take to know the outcome?

-
You will be notified within the week if you have been successful

What will the working hours be?

-
Working hours will vary depending on the role and department. They
are detailed within each individual job vacancy.

What are your company values?

-
Passion

-
Integrity

-
Authenticity

-
Quality

-
Consistency

Have a look at our careers site to
find out more about out culture, values and mission. As well as our benefits
and rewards packages.

If you're ready to become part of
something bigger, if you’re driven by passion and if you seek to become
exceptional at what you do, then we want to hear from you.

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