Finance Support Assistant (12 month FTC)

Bruntwood; Greater Manchester; On-site; GBP 16,000 - 20,000; Full time

Job summary

A leading company in commercial property is seeking a Finance Support Assistant for a fixed-term 12-month contract. This role involves providing first-line support to customers, managing finance queries, and collaborating with colleagues. The successful candidate will enjoy a supportive work environment with numerous benefits, including generous holiday and healthcare options.

Benefits

28 days holiday plus birthday off

24 hours of volunteer time annually

Sabbatical of up to 12 months after five years

Healthcare cash plan and optional private healthcare

Life assurance

Up to 8% matched pension scheme

Retail discounts & cashback

Enhanced maternity/shared parental leave

Interest-free loans up to £2000

Qualifications

• Previous experience in customer support or help desk environments.
• Experience in transactional finance is advantageous but not essential.
• Excellent communication skills and ability to build strong relationships.

Responsibilities

• Providing professional and effective first-line support to external & internal customers.
• Recording & assigning customer queries in our query management software.
• Preparing customer refund requests with correct supporting documentation.

Skills

Communication

Customer Support

IT Systems Confidence

Team Player

Tools

Google Suite

Microsoft Office

Job description

We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

Have a look at these videos to give an insight into who we are:

• Bruntwood
• Bruntwood SciTech
• Sustainability at Bruntwood

Some examples of our varied portfolio include: Bloc, Alderley Park, Circle Square, and Ev0.

This is a fixed term 12 months contract at our head office in Union, central Manchester, opposite the town hall. The role can be between 25 - 30 hours per week, depending on what works for you. We prefer the successful candidate to work these hours Monday - Friday (four days in the office, one day from home).

The pro-rata salary would be:

• £16,666 for 25 hours
• £20,000 for 30 hours

Job purpose: You’ll work with another Finance Support Assistant. You’ll be the first point of contact for our customers, assessing queries and distributing them to the appropriate department, resolving queries yourself where possible.

You’ll be a crucial coordinator in the transactional finance department, so it’s important that you enjoy collaborating with colleagues and building relationships with customers, along with having a good foundation of finance knowledge.

What you’ll be doing:

• Providing professional and effective first-line support to external & internal customers via email & telephone for transactional finance
• Recording & assigning customer queries in our query management software, taking a proactive approach to resolve
• Working to resolve tickets within our agreed SLAs to provide solutions
• Assigning complex queries to internal stakeholders for support
• Preparing customer refund requests with correct supporting documentation and approvals
• Uploading customer invoices onto portals for prompt payment
• Assisting with ad-hoc tasks within transactional finance as required
• Managing, prioritising, and planning your work queue daily to minimise ticket volume
• Building relationships with internal customers & stakeholders to resolve queries
• Following up on overdue queries with stakeholders for prompt resolution
• Sending account statements & transaction history requests to customers

What we’re looking for:

• Previous experience in customer support or help desk environments
• Experience in transactional finance is advantageous but not essential
• Excellent communication skills and ability to build strong relationships
• Confidence in using IT systems, Google Suite & Microsoft Office
• A great team player with a can-do attitude

We believe that if you’re brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus your birthday off, with options to buy & sell holidays
• 24 hours of volunteer time annually
• Sabbatical of up to 12 months after five years
• Healthcare cash plan and optional private healthcare
• Life assurance
• Up to 8% matched pension scheme
• Retail discounts & cashback
• Enhanced maternity/shared parental leave (26 weeks fully paid)
• Interest-free loans up to £2000 for passions or learning new skills

Our business supports charitable causes through The Oglesby Charitable Trust, which has donated over £30m since 2001, supporting arts, education, environment, medical research, and social & health inequality.

We aim to respond within a week of your application. If you haven't heard back by then, please email [e-mail] for an update.