Solutions Consultant

TN United Kingdom; Milton Keynes; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Solutions Consultant, where you'll work closely with Account Managers to identify and address technological gaps for clients. You'll drive the adoption of innovative SaaS solutions, ensuring customers derive maximum value from their investments. Your role will involve building strong relationships, leading technical activities, and presenting at various events. This full-time position offers a vibrant international environment, competitive salary, and opportunities for career progression. If you're passionate about technology and customer success, this is the perfect opportunity for you.

Benefits

25 annual leave days

Pension contributions

Macbook and additional screens for WFH setup

Travel expenses for client meetings

Continuous personal & professional development opportunities

Qualifications

• 5+ years of experience in Solutions or Pre-sales Consulting.
• Proficiency in Enterprise SaaS applications and integrations.

Responsibilities

• Collaborate with Account Managers to address customer needs.
• Lead Proof of Concepts (POCs) and deliver product presentations.

Skills

Solutions Consulting

Sales Expertise

Communication Skills

SaaS Knowledge

Relationship Building

Education

Bachelor's Degree in IT or related field

Tools

CRM Software

APIs

Job description

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As a Solutions Consultant, you will be closely working with Account Managers on key accounts on up-sell and cross-selling opportunities in the UK.

You will need to identify the opportunities by understanding the technological gaps in the customers' business and drive the adoption of the Zoho's suite of products to meet their requirements. You will be the customers' internal Champion by working across functions like Pre-sales, Compliance & Product Management.

You will be diligently working with them over months, nurturing and building relationships that get us to - "It's a deal!".

You should be very proficient about our products by having learnt them inside-out, handling everything from integrations, web-hooks, to middleware APIs.

We believe that we will only be successful if our customers are, and if they can drive the value and ROI from their investment in our technology.

Responsibilities:

• Apply a consultative approach to comprehend the business context, existing IT infrastructure, and current business/IT priorities of the customer.
  
• Collaborate closely with Account Managers to align product offerings with customer needs and address technological gaps in their current stack, devising solutions using product capabilities and third-party components.
  
• Interface with diverse audiences, encompassing business users, developers, architects, IT operations professionals, and senior stakeholders, elucidating the value proposition of Zoho Products.
  
• Take charge of technical activities including requirement analysis, feasibility assessment, validation, and product demonstrations.
  
• Lead Proof of Concepts (POCs) and technical bootcamps, whether conducted on-site or remotely.
  
• Manage RFIs/RFPs by orchestrating collaboration across multiple internal teams as necessary.
  
• Serve as the Single Point of Contact (SPOC) for the customer, coordinating with various internal teams such as Pre-sales, Compliance, Product Management, Engineering, and Support as required.
  
• Deliver product presentations at various events, including conferences, seminars, webinars, etc.
  

Requirements

• Possess 5+ years of experience as a Solutions or Pre-sales Consultant, or within an IT consulting environment focusing on SaaS or software products.
  
• Proficiency in Enterprise SaaS applications, including CRM (preferably), ERPs, Legacy Systems, APIs, and Integrations.
  
• Demonstrated experience in handling RFI/RFP processes.
  
• Exhibit strong sales and consulting expertise, coupled with exceptional communication and interpersonal skills.
  
• Ability to operate within a Hybrid model and willingness to travel for client meetings.
  
• Ability to build internal relationships and collaborate effectively with internal teams globally, as well as nurture external relationships with clients.
  
• Embrace a "Why over How" approach to addressing customer pain points
  
• This is a full-time position with a 40-hour working week.
  
• 25 annual leave days.
  
• Permanent contract.
  
• Attractive and competitive salary.
  
• Pension contributions.
  
• An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
  
• Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management.
  
• Travel expenses to meet with customers.
  
• Macbook and additional screens for your WFH setup.
  
• A vibrant international environment.
  
• Continuous personal & professional development opportunities.
  

It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!