Customer Service Administrator (WFH)

TN United Kingdom; Glasgow; Hybrid; GBP 23,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Administrator to join their dynamic team in Glasgow. This full-time role offers a competitive salary and involves managing customer relationships, processing sales orders, and delivering exceptional service. With initial training in the city center before transitioning to a work-from-home setup, this position is perfect for individuals eager to thrive in a fast-paced environment. If you have a customer-focused attitude and excellent communication skills, this opportunity could be your next career step!

Qualifications

• Confident telephone manner with excellent communication skills.
• Ability to thrive in a fast-paced sales environment.

Responsibilities

• Manage customer relationships and ensure satisfaction.
• Upsell products during client interactions to maximize sales.
• Handle inquiries and maintain accurate records.

Skills

Communication Skills

Customer Service

Sales Skills

MS Office (Excel)

Job description

Job Title: Customer Service Administrator (WFH), Glasgow

Location: Glasgow, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 47980c17e9af

Job Views: 3

Posted: 10.05.2025

Expiry Date: 24.06.2025

Job Description:

Our client is seeking a dedicated Sales Administrator to join their team in Glasgow City Centre. This is a permanent, full-time role (Monday to Friday, 9:00 AM - 5:00 PM) offering a salary of £23,000 per annum. The role involves managing customer relationships, processing sales orders, and providing excellent customer service, with initial training in Glasgow City Centre for 3-6 weeks before working from home.

Key Responsibilities:

• Manage customer relationships to ensure satisfaction and encourage repeat business.
• Upsell products during client interactions to maximize sales.
• Handle inquiries via a central mailbox with prompt responses.
• Issue quotations, maintaining accuracy and compliance.
• Communicate with clients regarding lead times, updates, and order statuses.
• Track sales leads and inquiries, maintaining accurate records.
• Handle inbound calls, address queries, and manage parts/returns.
• Coordinate with suppliers to ensure timely order processing.

Candidate Requirements:

• Confident and professional telephone manner with excellent communication skills.
• Ability to thrive in a fast-paced sales environment, meeting targets and deadlines.
• Customer-focused attitude aiming for high service standards.
• Drive and ambition to achieve results for clients.
• Proficiency in MS Office, especially Excel.

Location Note: The office is conveniently located near Glasgow Central station. Candidates should ideally reside in Glasgow or nearby.