Channel Strategy & Communications Lead

Triumph Consultants Ltd; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a central government organization as a Channel Strategy & Communications Lead, where you'll drive a transformative multi-channel service strategy. This senior-level role offers the chance to influence public services significantly, collaborating across teams and managing stakeholders to deliver impactful change. Enjoy a hybrid working model in a modern office in Bristol, contributing to a nationally significant program.

Qualifications

• Demonstrable experience designing and delivering multi-channel service strategies.
• Deep knowledge of service management frameworks and orchestration layers.
• Proven track record in stakeholder management at senior levels.

Responsibilities

• Craft and deliver a forward-thinking multi-channel strategy for service delivery.
• Lead, influence, and energise internal and external stakeholders.
• Provide leadership to a support officer, fostering a results-driven team culture.

Skills

Stakeholder Management

Strategic Thinking

Data Analysis

Problem Solving

Team Leadership

Tools

Oracle ERP

Job description

Channel Strategy & Communications Lead
Location: Bristol
Contract: 3 Months contract
Sector: Public Sector | Central Government
Reference: JG-3812-2305

Competitive market rate

Rewire the Way a Nation Works.
Step into a senior-level transformation role at the heart of one of the UK’s largest and most ambitious shared services overhauls. As Channel Strategy & Orchestration Lead, you’ll join a central government organisation on a mission to redefine how it serves hundreds of thousands of users, from policy-makers to support staff. This is your chance to leave a real legacy in the public sector, delivering smarter services, better user experiences, and long-term operational impact.

What You’ll Be Driving:

Craft and deliver a forward-thinking multi-channel strategy for service delivery.

Shape the blueprint for a new orchestration layer and you will be laying the foundation for how services will be managed, measured, and evolved.

Collaborate across teams to map current user journeys and design a better future state.

Lead, influence, and energise internal and external stakeholders to get behind the vision.

Provide leadership to a support officer, fostering a results-driven, high-integrity team culture.

What You’ll Bring:

Demonstrable experience designing and delivering multi-channel service strategies.

Deep knowledge of service management frameworks and orchestration layers.

Strategic thinking backed by razor-sharp data analysis and problem-solving.

Proven track record in stakeholder management at senior levels.

People management experience in complex environments.

Bonus Points For:

Previous work on shared services or operating model design.

Understanding of central government structures and workflows.

Exposure to Oracle ERP platforms.

What’s In It for You:

Be part of a nationally significant programme that’s reshaping the future of public services.

Work in a fast-paced, collaborative environment where your voice influences real change.

Gain high-level exposure to government strategy, innovation, and decision-making.

Hybrid working with a base in modern offices in Bristol.

Ready to Take the Lead?
Send us your CV in Word format, quoting the job title and reference. This is a rolling application process, don’t wait to make your move.