Mortgage Servicing Specialist – Fleet

Stellar Select Limited; Fleet; Hybrid; GBP 35,000; Full time

Job summary

An established industry player is seeking a Mortgage Servicing Specialist to join their dynamic team in Fleet. This role offers an exciting opportunity to engage in post-completion administration, ensuring compliance and delivering exceptional customer service. You will be responsible for managing queries, maintaining documentation accuracy, and fostering positive relationships with colleagues. With a commitment to professional development, this company provides extensive learning opportunities and a supportive work environment. If you're proactive, detail-oriented, and passionate about delivering quality service, this position is perfect for you!

Benefits

25 days annual leave plus bank holidays

Holiday purchase scheme

Extra day off on your birthday

Private Medical Insurance

11% non-contributory pension scheme

Enhanced Maternity, Paternity and Adoption pay

Life Assurance

Income Protection

Employee Assistant Programme

2 days paid volunteering each year

Qualifications

• Proven experience in mortgage post completions/servicing.
• Excellent written and verbal communication skills.

Responsibilities

• Handle post-completion administration procedures accurately.
• Deliver excellent customer service and resolve queries effectively.

Skills

Customer Service

Communication Skills

Problem Solving

Proactivity

Education

CeMAP (optional)

Tools

Microsoft Office

Job description

Job Title: Mortgage Servicing Specialist - Fleet

Location: Fleet Hybrid - Post Probation 2 days WFH

Salary: Up to £35,000 depending on experience

Hours: 35 hours Monday to Friday 9 am to 5 pm

Benefits:

• 25 days annual leave plus bank holidays
• Holiday purchase scheme
• Extra day off on your birthday
• Private Medical Insurance through AXA Health
• 11% non-contributory pension scheme with the option to salary sacrifice
• Enhanced Maternity, Paternity and Adoption pay
• Life Assurance
• Income Protection
• Employee Assistant Programme
• Extensive Learning and Development opportunities
• 2 days paid volunteering each year
• Electrical Vehicle Salary Sacrifice Scheme

About the Role:

Due to an increase in business volumes, we have an exciting opportunity for an experienced candidate to join our Mortgage Servicing Team based in our Head Office. The successful candidate will be experienced in mortgage post-completions and will take pride in delivering a professional, efficient, and courteous service.

This is a varied role, dealing with all aspects of post-completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

Responsibilities:

• Work to agreed objectives, service standards and deliverables.
• Ensure relevant documentation and information received is checked for adherence to policy and criteria.
• Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service.
• Provide a prompt reply to all written correspondence.
• Develop positive working relationships with colleagues.
• Adhere to internal/external compliance, credit review and audit requirements.
• Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF).
• Use initiative to resolve queries outside own area of expertise.
• Train and mentor new team members.
• Take responsibility for your own learning and development.
• All other associated duties and responsibilities and carry out any tasks as required by management.

Experience required:

• Proven experience in mortgage post completions/servicing.
• Experience in arrears/collections is advantageous but not essential.
• Proactive, flexible and willing to take on new aspects of the role as the Company evolves and also help out other teams.
• Excellent communication skills, both written and verbal.
• PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook.
• Option to study CeMAP.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

For more information regarding the role of Mortgage Servicing Specialist please contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC

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