Clinic Patient Representative - Behavioral Medicine

Christus Health; Street; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a full-time registration clerk to manage patient registrations, appointments, and clerical duties. The ideal candidate will ensure accurate patient information collection and provide excellent service. Bilingual skills are preferred.

Qualifications

• Clerical training including typing and 10 key calculator.
• Medical Office experience preferred.

Responsibilities

• Registers patients and gathers necessary information.
• Schedules appointments and maintains patient charts.
• Balances cash drawer at end of shift.

Skills

Clerical training

Bilingual

Education

High School diploma or equivalent

Tools

Computer knowledge

Job description

Description

Summary:

According to specified procedures, arranges for the efficient and orderly registration of all patients; insures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintain patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.

Responsibilities:

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies.
• Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
• Answer practice phones and schedules patient appointments.
• Accurately registers arriving patients for appointments and accurately gathers all necessary information.
• Accurately scans/receives all required documents into patient's account.
• Faxes notifications to insurance companies that require it.
• Pre-register via phone calls.
• Assure prompt patient services with professional kind attitude.
• Request medical records for new/referred patient.
• Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit.
• Update patient information on a regular basis to include; address phone number and insurance information.
• Assure that all forms in front office are updated and copied, to include new patient packets and patient charts.
• Collects patient's co-payments and outstanding balances at the time of service and posts to account and daily log.
• Balances designated cash drawer at end of shift.
• Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
• Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
• Prepares charts for patient visit according to protocols.

Requirements:

Education

• High School diploma or equivalent.

Experience

• Clerical training that includes typing, 10 key calculator, and computer knowledge.
• Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.).
• Medical Office experience preferred.
• Bilingual preferred.

Licenses, Registrations, or Certifications

• Current American Heart - Basic Life Support (BLS) card.

Work Type:

Full Time