Assistant Service Delivery Manager

Wotech; West Yorkshire; On-site; GBP 34,000 - 44,000; Full time

Job summary

Join a forward-thinking company as an Assistant Service Delivery Manager, where you will oversee waste collection operations in a vibrant borough. This full-time position offers a competitive salary and a chance to lead a dedicated team in delivering essential services. You'll ensure compliance with safety regulations while managing daily operations and addressing customer needs. With a commitment to sustainability and employee development, this role provides opportunities for growth and recognition in a supportive environment. If you're ready to make a difference in waste management, this is the perfect opportunity for you.

Benefits

Up to 25 days' annual leave

Pension scheme

On-the-job training

Recognition scheme

Refer-a-friend reward scheme

Flexible benefits

Employee Assistance Programme

Qualifications

• Experience managing an operational service team is essential.
• Strong understanding of health and safety regulations required.

Responsibilities

• Manage daily operations of refuse collection services and coordinate crews.
• Ensure compliance with health and safety and transport laws.

Skills

Operational Service Management

Health and Safety Compliance

Employee Relations

Customer Service

Budget Management

Communication Skills

Planning Skills

Leadership Skills

Job description

Salary £34,520 - £43,151 per annum, depending on experience

Hours 40 hours per week

Location London Borough of Waltham Forest

As an Assistant Service Delivery Manager Refuse Collections at FCC Environment, you will oversee a team of waste collection crews across the London Borough of Waltham Forest. Youll be working alongside the Service Delivery Manager to ensure efficient, compliant, and customer-focused delivery of services including Domestic Refuse, Recycling, Garden Waste and Food Waste.

This vacancy is for a full-time position, working 5 days a week.

Our Promise To You

• Competitive salary
• Up to 25 days' annual leave (full-time working)
• Pension scheme
• On-the-job training and progression
• Recognition scheme
• Refer-a-friend reward scheme
• Flexible benefits including high street savings, cycle to work scheme, Gymflex membership, holiday purchase and more (where applicable)
• Access to an Employee Assistance Programme and Best Doctors service via our Wellbeing Platform
  
  

What will you be doing?

• Managing daily operations of refuse collection services and coordinating crews, vehicles, and equipment
• Delivering safe and efficient waste collection services across the borough
• Ensuring compliance with health and safety, Road Transport Law, and contract obligations
• Handling employee relations including recruitment, appraisals, training, and performance
• Responding to complaints and liaising with the Councils Customer Services Unit
• Supporting service improvements and working on key development projects
• Working weekends on a rota and providing emergency call-out cover when required
  
  

What are we looking for?

• Previous experience managing an operational service team
• Strong understanding of health and safety and transport compliance
• Confident in handling employee relations and customer service issues
• Proven ability to deliver services within budget and to KPIs
• Good communication, planning, and leadership skills
• Valid UK driving licence
  
  

About Us

We are FCC Environment, one of the UKs leading waste and resource management companies. Our mission is to minimise waste sent to landfill by transforming it into valuable resources. With over 200 facilities and 4,200 employees across the UK, we are working towards a sustainable future.

We are equal opportunities employers and value diversity in our workforce.

How To Apply

If youre ready to advance your career as an Assistant Service Delivery Manager, click Apply now.