UK&I Professional Services Manger

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UK&I Professional Services Manger

Apply locations United Kingdom-Remote Location time type Full time posted on Posted 15 Days Ago job requisition id R019460

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Job Description:

Delivery Manager UK&I

The Delivery Manager will report directly to the UK&I Professional Services Director and be an integral part of the UK&I PS Management team. This is a senior role with line management responsibility for a designated team and responsibility for increasing customer satisfaction, improving adoption, and owning retention within the portfolio of UK&I customers. The Delivery Manager will be closely aligned with our core product and services teams to deliver solutions based on standard delivery programs, methods and processes to service our customers. The Delivery Manager will work with the UK&I PS Director to set clear objectives for their team, provide thought leadership in the organization, as well as, execute strategies and programs that will drive growth and customer success. He/she will be responsible to ensure successful customer engagements, maintain high customer satisfaction, and articulate the value delivered through project and program delivery.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? 

During the first year, you will onboard into the role, understand the portfolio, build out your network and then work with your assigned customers in order to maximise their success.

• The first thing that you will achieve is completing a well-organized one-month onboarding plan that will be prepared for you. As part of that;
  • You will develop knowledge of the product and services portfolio and an understanding of the customers in your portfolio
  • Get to know how we help, develop and support our team to be the best in class
  • Understand the systems, processes and tools required to do the job
  • Understand the organization, key stakeholders and begin to build out your network
• Within six weeks you will take over ownership of the portfolio, connect directly with customers as their contact for PS and get to know them as well as the broader account teams for those customers
• Subsequentially you will develop strong relationships internally with core sales, your PS peers and your customers leveraging those relationships to ultimately help our customers and the VCF Division be successful.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 

The role is multifaceted but at its core there are two primary responsibilities:

• Manage and develop a team of Technical Consultants, Architects and Project Managers

• Manage a portfolio of projects and programs within the UK&I services business.

Proven track record of delivery in a client-facing environment with a focus on driving innovation, increasing customer satisfaction, improving adoption, and owning retention.

Suitable candidates will have proven experience of managing and developing technical people in addition to considerable customer facing experience directly managing external projects or programs.

It’s expected that a successful candidate can demonstrate strong organizational skills with an ability to manage competing client demands and an eye for detail.

What is the leadership like for this role? What is the structure and culture of the team like?

The successful candidate will report to the UK&I Professional Services Director. The Professional Services Consulting team is focused on Architecting, Deploying, and helping our strategic customers get the most from their investment in VMware by Broadcom technology. Along with the rest of the Professional Services business we are critical to the success of VMware by Broadcom and celebrate our role in the future of the company. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer so when our customers achieve their outcomes, we are successful too. We are an open team who share best practice, and everyone wants their colleagues to succeed and to develop a meaningful career and network within VMware by Broadcom and the industry. We support each other and want to give back to each other and our communities so welcome innovation and creativity at all levels to be a meaningful contributor in our countries and societies.

Where is this role located? 

Remote/On-site:  The successful candidate will be based in England. Working will be a mix of working from Customer sites and home with monthly meetings in the London office to meet with peers and business partners.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, colour, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Welcome! Thank you for your interest in Broadcom! 

We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.