Multi Skilled Operative

TN United Kingdom; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Multi Skilled Operative to join their Eastbourne branch. In this role, you will support residents by performing responsive repairs across a diverse portfolio of properties. Your expertise in multiple trades will be essential in delivering high-quality refurbishment activities while ensuring customer satisfaction and adherence to safety and quality standards. You will take ownership of construction and maintenance tasks, utilizing technology to manage workflows effectively. This is a great opportunity to contribute to a team dedicated to excellence in service and community support while enjoying generous benefits and a collaborative work environment.

Benefits

25 days annual leave plus bank holidays

Annual Fun Day

Volunteering Leave

Staff perks with discounts on groceries and holidays

Qualifications

• Proficiency in multiple trades including joinery, plumbing, and tiling.
• Possession of a full driving licence is required.

Responsibilities

• Support residents with repairs and refurbishment activities.
• Ensure a high standard of customer service and health & safety compliance.

Skills

Joinery

Plumbing

Tiling

Plastering

Decorating

Communication Skills

Education

Trade Qualifications in at least three trades

Tools

Handheld device (PDA)

Job description

A Multi Skilled Operative within our Eastbourne branch will support residents with responsive repairs across our portfolio of properties working on a planned route. Part of a local team undertaking high standard Multi Trade repairs and refurbishment activities to housing properties delivering best in class customer service and satisfying all safety, quality, and cost control standards. You will have a certified core trade and complimenting this can deliver additional trade activities in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures. Take ownership in undertaking construction, fault finding and maintenance repairs aiming for a first-time completion whilst remaining within budget and time parameters.

Responsibilities:

• You will have a certified core trade and complimenting this have the ability to deliver additional trade activities in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures.
• Take ownership in undertaking construction, fault finding and maintenance repairs aiming for a first-time completion whilst remaining within budget and time parameters.
• Ensure that the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, condition of vehicles and maintaining a high standard of Health & Safety requirements. It may be necessary where requested to obtain Customer feedback on completion of works.
• Process all activities in association with tasks/works electronically utilising a handheld device (PDA). This includes but is not limited to Worksheets, timesheets, photographic evidence of works before – during – after, van stock replenishment, booking of annual leave, vehicle inspections, safeguarding issues, risk assessments and method statements.
• Keep all supplied company assets in good condition in line with the company policies and report to your Supervisor/Manager where damages occur.
• Utilise existing stock or collect materials as and when required to meet works order requirements, in accordance with standard operating procedures for purchasing and van stock control compliance.
• Attend informal and formal meetings and training sessions as required.

Key Criteria:

• Multi-Skilled Experience: Proficiency in joinery, plumbing, tiling, plastering, and decorating.
• Trade Qualifications: A relevant qualification or experience in at least three trades.
• Communication Skills: Excellent ability to communicate effectively.
• Driving Licence: Possession of a full driving licence.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.