Clinical Tracking Officer (Band 3) - The Royal Wolverhampton NHS Trust

The Royal Wolverhampton NHS Trust; West Midlands Combined Authority; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS Trust is seeking a Clinical Tracking Officer for their Radiology Department. The role focuses on managing radiology requests, ensuring efficient reporting, and supervising junior staff. Candidates should possess NVQ 3 and have strong communication and organizational skills. Join a supportive environment committed to flexible working arrangements and diversity.

Qualifications

• NVQ 3 plus significant knowledge/experience.
• Computer literate with working knowledge of Microsoft Office.
• Experience in an NHS environment.

Responsibilities

• Manage radiology requests and ensure timely reporting.
• Oversee outsourcing reports and communicate with service providers.
• Track the progress of reports for clinics and meetings.

Skills

Excellent communication skills

Ability to prioritise workload

High level of organisation skills

Ability to use own initiative

Education

NVQ 3

Tools

Microsoft Office Software

Job description

We are looking for an enthusiastic, well-motivated and reliable person with a good general level of education to join the Clerical Support Team in the Radiology Department at New Cross Hospital as a Clinical Tracking Officer.

The main priorities of the role will involve ensuring that radiology requests are vetted and assigned for reporting in line with local protocols and national guidance.

The role will be primarily office based, and the successful candidate should have a thorough working knowledge of windows computer based systems. Training will be provided on the trusts RIS system.

The successful candidate will have line management responsibilities for band 2 colleagues within the team, including sickness reporting and appraisals.

Main duties of the job

To improve/maintain the efficiency of the reporting system in Radiology.

To be responsible for the management of outsourcing reports to relevant internal and external service providers including radiologists, registrars and 4 ways, and other private outsourcing companies as required. The post holder will be responsible for identifying the appropriate referrals to be sent, communicating the request to the service provider and ensuring that the required information is delivered (electronically) in a timely and confidential manner.

To follow up the progress of reports to ensure that they are ready for clinics and Multi-Disciplinary Team meetings. This may involve tracking and chasing the report with the assignee.

This post has clearly defined workloads that are managed by the individual.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Please see attached Job Description/Person Specification for a full details of role and main responsibilities.

Person specification

Qualifications

• NVQ 3 plus significant knowledge/experience as described in Job Description

Experience

• Computer Literate with a working knowledge of Microsoft Office Software
• Knowledge and experience of working in an NHS environment.

Skills

• Ability to use own initiative.
• Ability to prioritise workload and work effectively and efficiently, unsupervised.
• Excellent communication skills and ability to liaise with patients and colleagues at different levels.
• High level of organisation skills and attention to detail.

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Sponsorship - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. As of 1 January 2021, free movement ended and the UK introduced a points-based immigration system. Further information is available regarding two types of visa; Health Care Visa https://www.gov.uk/health-care-worker-visa/your-job and Skilled worker visa https://www.gov.uk/skilled-worker-visa .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.