Retail CRM Project Manager

TN United Kingdom; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking a self-starter for Sales Client Relationship Management Consulting. The role involves project management, CRM expertise, and Salesforce knowledge, with opportunities for progression and a hybrid working model.

Benefits

25 days annual leave (plus Bank Holidays)

Pension Plan

Private Insurance

Potential for progression within the company

Qualifications

• 5+ years of experience in CRM & project management desired.
• Good working knowledge of Salesforce Sales Cloud is essential.

Responsibilities

• Complete end-to-end project management with solid CRM management experience.
• Lead & support User Acceptance Testing, particularly around feature testing.

Skills

CRM Management

Project Management

Interpersonal Skills

Data Analysis

Salesforce

Job description

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Location: Hybrid with 1-2 days per week at Farnborough, rest WFH

Salary: Competitive

Job type: Full Time, Permanent

Working Hours: Envisaged as 5 days per week (circa 2–3 days per week in office – Farnborough)

The Role:

Sales Client Relationship Management Consulting services within a dynamic team.

The ideal candidate will be a self-starter, requiring minimal supervision—ability to “take a project and run with it” is key.

Services required include:

• Complete end-to-end project management with solid CRM management experience & organisational skills, including the ability to set & drive requirements across multiple functional areas, as well as user training.
• Salesforce knowledge & ability to do implementations. Familiar with reporting on SF dashboards & gaining insights, with a focus on change management & process enhancement.
• Process implementation & efficiency with a customer-centric focus. Support the management and completion of JIRA tasks, including project communication and administration. Ability to lead & support User Acceptance Testing, particularly around feature testing & refinement.
• Interpersonal skills, stakeholder management & relationship building. Strong communication skills and the ability to work with multiple stakeholders to align, prioritize tasks and projects effectively, and escalate when relevant, e.g., retailer support both virtually & in person.
• General team administration, including chairing meetings & following up on actions. Liaising with local & central market contacts for CRM-related topics.

About you:

Professional Experience:

• 5+ years of experience in CRM & project management desired.
• Good working knowledge of Salesforce Sales Cloud is essential, including understanding of technical aspects—not just a regular user.
• Experience with data analysis and interrogation within Sales Cloud.
• Experience creating reports within Sales Cloud.

Education: [Specify if applicable]

Other requirements:

• Valid driving license required.

Benefits:

• 25 days annual leave (plus Bank Holidays)
• Pension Plan
• Private Insurance
• Potential for progression within the company, with global opportunities updated regularly.