Swim Manager - TW2 Health and Fitness

1Life Management Solutions Limited; Twickenham; On-site; Part time

Job summary

A leading company in lifestyle management is seeking a Swim Manager for their TW2 Health and Fitness Club. This part-time role involves overseeing the Learn to Swim programme, managing sales, and ensuring high-quality customer service. Ideal candidates will have knowledge of swim programmes and team management experience. 1Life offers benefits like gym membership, pension scheme, and training opportunities.

Benefits

Incremental annual leave

Free gym membership for you and a nominated person

Pension scheme

Company sick pay

Training and development opportunities

Qualifications

• Extensive knowledge of learn-to-swim programmes.
• Experience in managing, supervising, and mentoring staff.

Responsibilities

• Manage sales targets and customer feedback.
• Optimize pool space and scheduling.
• Promote the swim programme through marketing efforts.

Skills

Communication

Team Management

Critical Thinking

Customer Service

Collaboration

Education

Swim England Level 2 Swimming Teacher

NRASTC

NPLQ

First Aid at Work

Job description

Swim Manager - TW2 Health and Fitness (028652) Twickenham, England

Salary: GBP13.4 per hour

Part Time - 12 hours

Location: TW2 Health and Fitness Club, Allianz Stadium

1Life is a forward-thinking lifestyle and management solutions company that engages with local communities to enhance lives through health, wellbeing, physical activity, learning, and the arts.

Role Overview

This role is ideal for someone motivated by team management, commercial success, and a passion for swimming. The Swim Manager will oversee the commercial aspects, sales, programming, development, and operations of the Learn to Swim programme and all swimming activities within the leisure centre.

The core hours typically align with the swimming lesson schedule, usually 16:00-19:00 midweek and weekend mornings.

Key Responsibilities

1. Manage sales targets and communicate effectively with teams supporting sales, continually reviewing net gain as a key metric.
2. Oversee customer feedback and enquiries, ensuring high-quality customer service.
3. Optimize pool space and scheduling to enhance customer convenience and retention, reducing waitlists and bottlenecks.
4. Potential for additional hours through swim teaching, to be discussed during application.
5. Monitor and maintain high standards in programme quality and delivery.
6. Stay informed about industry developments and best practices in swimming.
7. Maintain transparent communication within the department and with external teams, including Regional and National Aquatic teams and club management.
8. Promote the swim programme through marketing efforts, including social media and outreach activities.

The Person

The ideal candidate will possess extensive knowledge of learn-to-swim programmes and the Swim England Learn to Swim framework, with previous team management experience.

Qualifications such as a fully qualified Swim England Level 2 Swimming Teacher or equivalent are preferred but not mandatory.

Desirable certifications include NRASTC or NPLQ and First Aid at Work.

You should demonstrate collaboration skills, develop partnerships, and work effectively within a results-driven team environment.

Knowledge of current trends and best practices in the aquatic industry is essential.

Excellent communication skills, both written and verbal, are required.

Experience in managing, supervising, and mentoring staff or relevant supervisory roles is important.

Knowledge of lifeguard safety, aquatic event management, and water safety is beneficial.

Ability to work independently with initiative, critical thinking, and creative problem-solving skills is essential.

The most important trait is a passion for leisure, coupled with a drive to succeed and expand the learn-to-swim programme.

What 1Life Offers

• Incremental annual leave
• Free gym membership for you and a nominated person
• Pension scheme
• Company sick pay
• Training and development opportunities

About 1Life

1Life is a progressive lifestyle and management solutions company dedicated to engaging communities and promoting health and wellbeing through various activities and services.