Associate Transformation Manager

NHS; Uxbridge; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading healthcare organisation is seeking to fill two positions for Associate Transformation Managers to support the development of Primary Care Networks. These roles focus on project management, collaboration with stakeholders, and delivering high-quality healthcare outcomes in Hillingdon. Positions are available full-time and part-time with fixed-term contracts lasting until March 2027.

Qualifications

• Educated to Degree level or equivalent.
• Experience in project management with full project life cycle.
• Excellent communication and coordination skills.

Responsibilities

• Support Transformation Managers on various programmes and strategies.
• Lead on Enhanced Services and develop SOPs for practices.
• Facilitate transformational change and build relationships with stakeholders.

Skills

Project Management

Communication

Stakeholder Engagement

Data Analysis

Multitasking

Education

Degree or equivalent

PRINCE II or equivalent accreditation

Tools

IT systems knowledge (Outlook, Word, Excel, PowerPoint)

Job description

Job summary

We are looking to recruit 2 Associate Transformation Managers on fixed term contracts until 31st March 2027. 1 role is full time 37.5 hours per week and the other is part time 18.75 hours per week.

The Confederation Hillingdon CIC is a collaborative organisation which works with general practices across Hillingdon with a vision to deliver Better Health through Collaborative Primary Care.

We work with general practices and other healthcare providers in Hillingdon to deliver high quality services for patients. In addition, we aim to improve care for patients by facilitating collaboration across general practice, releasing clinical time and developing the primary care workforce.

The post holder will be key in supporting the Transformation Managers in supporting the Primary Care Networks and Neighbourhoods to deliver key priorities and maximise practice income. Using achange management approach and methodologythe Associate Transformation Managers will help toidentify,planand delivertransformationinitiatives to support and enhance Neighbourhood working.

Main duties of the job

• Support the Transformation Managers in the development and delivery plans for the Neighbourhood /PCNs / Practices
• Support and inform the design and implementation of the Neighbourhood strategy and development
• Working on various HHCP programmes within the Neighbourhood sand individual Neighbourhoods development plans.
• Support the Transformation Managers to work on various Primary Care Network(PCN) programmes that support Neighbourhood working
• Lead on various programmes of work such as Enhanced Services and Local Enhanced Services, ensuring that SOPs and materials to support practices and PCNs are developed.
• Work with the Transformation Managers to utilise PCIT dashboards and help PCNs to monitor their achievements against contractual targets
• Support the Transformation Managers to use population health data and various BI data to analyse individual neighbourhood development areas and to drive transformation and continuous improvements
• Facilitate and enable transformational change and build excellent functional relationships with and between multiple stakeholders
• Support PCN Managers and work alongside HR and Finance to develop the PCN workforce plans and maximising their ARRS allocation

About us

The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not for profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the Hillingdon provider representative voice for local General Practice into the wider NHS and other Partners. We are of the NHS but independent, innovative and transformational.

The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.

Our Values:

• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support Primary Care to own its destiny

Details Date posted

30 May 2025

Pay scheme

Other

Salary

£32,000 to £34,000 a year Depending on Experience

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0004-25-0033

Job locations

1A, Civic Centre, High Street

Uxbridge

Middlesex

UB8 1UW

Job description Job responsibilities

The duties and responsibilities will include, but will not be limited to, the following:

Neighbourhood Development

Support the Transformation Managers in the development and delivery plans for the Neighbourhood/PCNs/Practices

Support and inform the design and implementation of the Neighbourhood strategy and development

Working on various HHCP programmes within the Neighbourhoods and individual Neighbourhoods development plans.

Support the Transformation Managers to work on various Primary Care Network(PCN) programmes that support Neighbourhood working

Lead on various programmes of work such as Enhanced Services and Local Enhanced Services, ensuring that SOPs and materials to support practices and PCNs are developed.

Work with the Transformation Managers to utilise PCIT dashboards and help PCNs to monitor their achievements against contractual targets

Support the Transformation Managers to use population health data and various BI data to analyse individual neighbourhood development areas and to drive transformation and continuous improvements

Facilitate and enable transformational change and build excellent functional relationships with and between multiple stakeholders

Support PCN Managers and work alongside HR and Finance to develop the PCN workforce plans and maximising their ARRS allocation

Leading on the submission of PCN documentation to commissioners in agreement with the Clinical Directors and PCN Managers

Identify process improvement and where possible streamlined ways of working

Utilise project management and change management methodologies to manage and deliver against the key deliverables (or key performance indicators KPIs)within the project to ensure it is successful

To support the achievement of Neighbourhood objectives through effective facilitative partnership working and engagement to ensure change is embedded

To investigate best practice elsewhere, evaluate applicability to the Neighbourhoods and help to develop plans to ensure successful implementation.

Deliver real measurable results against externally set outcomes, including clinical outcome improvements, changes in where and how care is delivered, and tangible cost savings.

Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting.

Work alongside the Transformation Managers to help develop effective networking to share good practice across the Hillingdon practices/networks

Research:

Working with the Clinical Lead and the National Institute for Health Research to promote research in general practice in Hillingdon to help increase uptake of research activity in the Borough.

Being the key point of contact between the national team and Hillingdon practices; disseminating information, co-ordinating responses and reporting

Utilising EMIS reporting solutions to undertake searches on behalf of practices to increase research uptake and increase practice income opportunities

Attending meetings and forums with Hillingdon practices to inform them about research opportunities

Creating strong relationships with practices and create promotional materials such as our Research Newsletter

Liaise and coordinate with the Finance department to ensure practices and care homes are accurately paid for all research activity.

Communication and Partnerships:

Promote a positive image of the Confederation Services both externally and internally.

Assist with the production of accurate information for Confederation, on Confederation and CCG websites as requested.

Play a key role in presenting at the HHCP induction programme to inform new starters of the Confederation and Neighbourhood programme of work.

Participate in the induction and training of new members of staff and contribute to the Confederation development.

Participate in wider meetings representing the service you are assigned. What assignments?

Collaborative Working Relationships:

Foster and maintain strong links with all services across the PCN and neighbourhood networks.

Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships.

Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs)

Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.

Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

o Patients and their representatives.

o GP, nurses and other practice staff.

o Other healthcare professionals includingcommunity pharmacists, pharmacy technicians,social prescribers, first contact physiotherapists, physicians associate and paramedics.

o Community pharmacists and support staff

o Other members of the medicines management (MM) team including pharmacists, technicians and dieticians

o Community nurses and other allied health professionals

o Hospital staff

Professional Development:

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities.

Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Review yearly progress and develop clear plans to achieve results within priorities set by others.

Health and Safety/Risk Management:

The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity:

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient Confidentiality:

The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with The Confederations Information Governance Policy and procedures.

The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.

Special Working Conditions:

The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

Job Description Agreement:

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Job description Job responsibilities

The duties and responsibilities will include, but will not be limited to, the following:

Neighbourhood Development

Support the Transformation Managers in the development and delivery plans for the Neighbourhood/PCNs/Practices

Support and inform the design and implementation of the Neighbourhood strategy and development

Working on various HHCP programmes within the Neighbourhoods and individual Neighbourhoods development plans.

Support the Transformation Managers to work on various Primary Care Network(PCN) programmes that support Neighbourhood working

Lead on various programmes of work such as Enhanced Services and Local Enhanced Services, ensuring that SOPs and materials to support practices and PCNs are developed.

Work with the Transformation Managers to utilise PCIT dashboards and help PCNs to monitor their achievements against contractual targets

Support the Transformation Managers to use population health data and various BI data to analyse individual neighbourhood development areas and to drive transformation and continuous improvements

Facilitate and enable transformational change and build excellent functional relationships with and between multiple stakeholders

Support PCN Managers and work alongside HR and Finance to develop the PCN workforce plans and maximising their ARRS allocation

Leading on the submission of PCN documentation to commissioners in agreement with the Clinical Directors and PCN Managers

Identify process improvement and where possible streamlined ways of working

Utilise project management and change management methodologies to manage and deliver against the key deliverables (or key performance indicators KPIs)within the project to ensure it is successful

To support the achievement of Neighbourhood objectives through effective facilitative partnership working and engagement to ensure change is embedded

To investigate best practice elsewhere, evaluate applicability to the Neighbourhoods and help to develop plans to ensure successful implementation.

Deliver real measurable results against externally set outcomes, including clinical outcome improvements, changes in where and how care is delivered, and tangible cost savings.

Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting.

Work alongside the Transformation Managers to help develop effective networking to share good practice across the Hillingdon practices/networks

Research:

Working with the Clinical Lead and the National Institute for Health Research to promote research in general practice in Hillingdon to help increase uptake of research activity in the Borough.

Being the key point of contact between the national team and Hillingdon practices; disseminating information, co-ordinating responses and reporting

Utilising EMIS reporting solutions to undertake searches on behalf of practices to increase research uptake and increase practice income opportunities

Attending meetings and forums with Hillingdon practices to inform them about research opportunities

Creating strong relationships with practices and create promotional materials such as our Research Newsletter

Liaise and coordinate with the Finance department to ensure practices and care homes are accurately paid for all research activity.

Communication and Partnerships:

Promote a positive image of the Confederation Services both externally and internally.

Assist with the production of accurate information for Confederation, on Confederation and CCG websites as requested.

Play a key role in presenting at the HHCP induction programme to inform new starters of the Confederation and Neighbourhood programme of work.

Participate in the induction and training of new members of staff and contribute to the Confederation development.

Participate in wider meetings representing the service you are assigned. What assignments?

Collaborative Working Relationships:

Foster and maintain strong links with all services across the PCN and neighbourhood networks.

Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships.

Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs)

Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.

Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

o Patients and their representatives.

o GP, nurses and other practice staff.

o Other healthcare professionals includingcommunity pharmacists, pharmacy technicians,social prescribers, first contact physiotherapists, physicians associate and paramedics.

o Community pharmacists and support staff

o Other members of the medicines management (MM) team including pharmacists, technicians and dieticians

o Community nurses and other allied health professionals

o Hospital staff

Professional Development:

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities.

Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Review yearly progress and develop clear plans to achieve results within priorities set by others.

Health and Safety/Risk Management:

The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity:

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient Confidentiality:

The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with The Confederations Information Governance Policy and procedures.

The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.

Special Working Conditions:

The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

Job Description Agreement:

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification Qualifications Essential

• Educated to Degree level or equivalent OR evidence of relevant continuing professional development
• Evidence of PRINCE II practitioner or equivalent project management accreditation qualification.
• Evidence of consistent pattern of learning from education, training and experience.

Experience Essential

• Experience working in a project management environment, covering full project life cycle.
• Experience of working to deadlines, targets, and working within budgets.
• Demonstrable experience in dealing with sensitive and confidential information.
• Evidence of working autonomously and as part of a team
• Excellent knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint.
• Understanding of equal opportunity and diversity issues
• Ability to multitask and deliver against agreed timeframes
• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions
• Able to demonstrate good coordination and organisational skills with the ability to use time effectively and prioritise work against a background of change and uncertainty
• Able to work with tact and diplomacy and react sensitively when dealing with complex, sensitive or confidential information about organisations or individuals both within and outside the Confederation
• Able to analyse data and information, drawing out relevant points to note
• Able to establish and maintain effective communication pathways within the organisation and other healthcare providers
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Produce timely and informative reports
• Gain acceptance for recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course action where there may be significant barriers.

Desirable

• Experience of working with GP's, CCG's, acute clinicians, allied health professionals and stakeholders from the wider health and social care economy
• Experience of managing change to improve quality service delivery

Person Specification Qualifications Essential

• Educated to Degree level or equivalent OR evidence of relevant continuing professional development
• Evidence of PRINCE II practitioner or equivalent project management accreditation qualification.
• Evidence of consistent pattern of learning from education, training and experience.

Experience Essential

• Experience working in a project management environment, covering full project life cycle.
• Experience of working to deadlines, targets, and working within budgets.
• Demonstrable experience in dealing with sensitive and confidential information.
• Evidence of working autonomously and as part of a team
• Excellent knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint.
• Understanding of equal opportunity and diversity issues
• Ability to multitask and deliver against agreed timeframes
• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions
• Able to demonstrate good coordination and organisational skills with the ability to use time effectively and prioritise work against a background of change and uncertainty
• Able to work with tact and diplomacy and react sensitively when dealing with complex, sensitive or confidential information about organisations or individuals both within and outside the Confederation
• Able to analyse data and information, drawing out relevant points to note
• Able to establish and maintain effective communication pathways within the organisation and other healthcare providers
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Produce timely and informative reports
• Gain acceptance for recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course action where there may be significant barriers.

Desirable

• Experience of working with GP's, CCG's, acute clinicians, allied health professionals and stakeholders from the wider health and social care economy
• Experience of managing change to improve quality service delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

The Confederation, Hillingdon CIC

Address

1A, Civic Centre, High Street

Uxbridge

Middlesex

UB8 1UW

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Employer details Employer name

The Confederation, Hillingdon CIC

Address

1A, Civic Centre, High Street

Uxbridge

Middlesex

UB8 1UW

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)