Head of Ecommerce Experience

Better Placed Ltd - A Sunday Times Top 10 Employer!; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

A fast-growing retail business is seeking a Head of Ecommerce to enhance their online presence globally. The successful candidate will lead a dynamic team, improve site performance, and drive customer engagement and conversion through innovative strategies and data-driven decisions.

Qualifications

• Clear understanding of revenue drivers.
• Ability to see the bigger picture while focusing on details.
• Passionate about customer experience.

Responsibilities

• Manage and nurture a high-performing team.
• Improve customer experience across desktop & mobile.
• Deliver ecommerce experience strategy.

Skills

Commercial understanding

Analytical skills

Customer experience focus

Data-driven decision making

Job description

We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world.

Our client has doubled their sales in two years thanks to serious digital investment.

They are a hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience.

The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales.

The Role:

• Manage and nurture a happy and high performing team who have a clear vision for the future and a "can do" attitude
• Improve customer experience, engagement and conversion across desktop & mobile
• Deliver the ecommerce experience strategy in line with ever evolving customer behaviours
• Partner with colleagues in performance marketing to ensure the site supports acquisition with a best in class customer journey
• Own content structure and functionality of the website with a team covering UX, content, SEO & conversion.
• Manage third party technology supplier relationships
• Embed personalisation and recognition capabilities across the website to support relevancy and improve user outcomes.
• Use data to make informed decisions about customer behaviour, conversion funnels, and web performance.
• Identify opportunities for innovation, automation, and new technologies to streamline sales processes and improve customer conversion and satisfaction.

The Person:

• Commercial and analytical with a clear understanding for how to drive revenue
• You can see the bigger picture while maintaining focus on detail and execution.
• You are passionate about customer experience and know how to turn browsers into loyal customers.
• You make decisions grounded in analytics, testing, and market trends.

For much more information please apply immediately