Document Support Specialist 2 - Transaction Services - Sioux Falls, SD - Resident

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Doc Support Specialist to join their team in London. In this role, you will perform essential document management tasks, ensuring accuracy and compliance while supporting multiple business lines. Your attention to detail and organizational skills will be crucial as you interact with clients and legal institutions, manage document workflows, and provide administrative support. This position offers a dynamic work environment where your contributions will directly impact operational efficiency. If you're looking for an opportunity to grow within a supportive team, this role is perfect for you.

Qualifications

• Ability to lift 50 to 70 pounds consistently.
• Strong verbal and written communication skills.

Responsibilities

• Verify receipt of all documents for accuracy and completeness.
• Archive and retrieve documents; resolve moderately complex issues.
• Provide administrative support and assess risk in decisions.

Skills

Communication Skills

Organizational Skills

Data Handling

Attention to Detail

Multitasking

Education

High School diploma or equivalent

Tools

Office Equipment

Computer Skills

Job description

Client:

00002 Citibank, N.A.

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

5f9747f9dea2

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

The Doc Support Specialist 2 performs basic assignments under direct supervision, servicing a range of products/services. Applies knowledge of broad work area procedures, focusing on attention to detail and task accuracy. Exchanges basic to moderately complex information to ensure understanding and provide support. Requires basic communication skills and a basic understanding of the organization. Selects appropriate procedures to resolve problems, sometimes involving uncommon variations, and recognizes when to deviate from standard practices.

Responsibilities:

• Verify receipt of all documents received, checking for accuracy and completeness.
• Archive, store, retrieve, and reconcile documents as received.
• Setup, prepare, and scan documents into database; return electronic files to appropriate business lines.
• Resolve moderately complex issues and escalate as needed.
• Support one or multiple business lines or portfolios.
• Prepare documents for review, follow up with clients, and modify contracts within established procedures.
• Monitor daily work lists and queues to process work within set time constraints.
• Produce simple loan/trade documents upon request.
• Interact with legal institutions, dealers, and customers to complete work requirements.
• Sort and prepare incoming documents for imaging.
• Process information: compile, code, categorize, calculate, and verify data.
• Provide administrative support such as photocopying, sorting, and distributing mail.
• Assess risk when making business decisions, ensuring compliance with laws, regulations, and policies, and escalating issues transparently.

Qualifications:

• Must be able to lift 50 to 70 pounds consistently.
• Proficient in using office equipment (phone, fax, copier, computer, scanners).
• Intermediate skills in computer, math, and data handling.
• Ability to follow established procedures for moderately complex tasks.
• Strong verbal and written communication skills, with experience interacting with internal and external customers.
• Organizational skills, ability to multitask, prioritize, and pay attention to detail.

Education:

• High School diploma or equivalent.

This job description provides an overview of the work performed. Additional duties may be assigned as required.

Note: An on-site tour will be conducted during the interview process to show the candidate what the position entails.

Schedule:

Monday through Friday, 6:30 am to 3:00 pm.

Resident:

This position requires working on-site every day.