Scheduler

Stark Works; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading technology company is seeking a Scheduling Coordinator to manage Smart Meter appointments. The role involves handling customer queries, scheduling appointments, and ensuring efficient operations within the team. Ideal candidates will possess strong customer care and communication skills, with a focus on teamwork and problem-solving.

Qualifications

• 2 years’ experience in a related field is desirable but not essential.
• Knowledge of Meter Operators (MOP) is desirable but not essential.
• Excellent customer care and communication skills required.

Responsibilities

• Handling high volumes of inbound and outbound customer queries related to appointment booking.
• Efficiently scheduling appointments into engineers’ diaries.
• Building strong relationships with your sub-team and engineers.

Skills

Customer Care

Communication

Interpersonal Skills

Problem-Solving

Multitasking

Job description

Company Description

The Stark Group is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. Stark helps businesses understand and manage their electricity, gas, and water usage, so they can reduce their energy costs and minimise their carbon emissions. We are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything we do.

Stark Connect joined the Stark Group in June 2022 where our team installs and maintains a new generation of Smart Meters across the UK – clever technology that enables a range of businesses to manage their energy use. It also delivers a safe, quality after-service.

Position

The role

This role will primarily involve contacting Stark Connects' portfolio of commercial customers to arrange Smart Meter appointments, including meter exchanges, meter maintenance, and new connections. You will be part of a sub-team responsible for efficiently arranging appointments for engineers within your region, considering travel time, engineer skill/authorization levels, and customer demand. This role is subject to an initial 6-month probationary period with the potential for permanency upon meeting targets and role requirements.

Key Responsibilities & Accountabilities

• Handling high volumes of inbound and outbound customer queries related to appointment booking via telephony and email.
• Responding to general customer inquiries according to customer contracts and defined procedures.
• Efficiently scheduling appointments into engineers’ diaries.
• Arranging emergency work with field operatives, considering productivity, operational, and customer service requirements, including liaising with other departments and external organizations.
• Working towards set performance targets.
• Using initiative to resolve scheduling issues within the team.
• Ensuring scheduling aligns with service level commitments and requirements.
• Building strong relationships with your sub-team, broader Scheduling team, and engineers.
• Contributing to the team's efforts to meet and exceed KPIs.

Requirements

Technical Skills & Knowledge:

• 2 years’ experience in a related field – desirable but not essential.
• Knowledge of Meter Operators (MOP) – desirable but not essential.
• Excellent Customer Care skills.
• Excellent communication skills.
• Good interpersonal skills.
• Keyboard/Personal computer skills.
• Strong multitasking and problem-solving skills.
• Knowledge of relevant company procedures.

Behaviours

• Professional, confident, and calm, even in challenging situations.
• Customer-focused approach.
• Experience working in a targeted environment.
• Attention to detail.
• Flexible, helpful, and enthusiastic attitude.
• Ownership of tasks and activities, with initiative.
• Willingness to share knowledge and skills to improve team performance.
• Ability to work effectively both independently and as part of a team.
• Commitment to getting things right the first time.

Communication & Interpersonal Skills

• Articulate, professional, and clear verbal communication.
• Engaging presentation of information.
• Strong interpersonal and rapport-building skills.
• Precise written communication.
• Good telephone manner.
• Active listening skills to understand customer and colleague needs.

Other Information

Apply today. Successful candidates will hear from us within 10 days.

Stark Group is an equal opportunities employer committed to creating an inclusive, diverse, and welcoming workplace where everyone can bring their whole self to work and be valued for their unique skills and experiences.