Store Lead

Connected Internal Job Board; Stockton; On-site; Full time

Job summary

A leading cannabis company is seeking a Store Lead to supervise and manage team members, ensuring excellent customer service and compliance with regulations. This role requires strong communication, team management skills, and a passion for the cannabis industry. The Store Lead will oversee daily operations, support staff, and enhance the store's reputation while maintaining a positive work environment.

Benefits

Paid Vacation Time

Career Growth Opportunities

Competitive Pay

Qualifications

• Experience in Retail Management preferred (1-year minimum).
• Experience in Customer Service (3 years minimum).
• Ability to manage teams effectively.

Responsibilities

• Supervise and motivate team members daily.
• Open and close the store as needed.
• Ensure exceptional customer service environment.

Skills

Customer Service

Communication

Team Management

Conflict Resolution

Organizational Skills

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Adobe Creative Suite

Job description

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics.

With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.

About the Job

The position of Store Lead is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Lead is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise.

What You Will Do

• Open and close the store as needed
• Oversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and email
• Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
• Supervise sales activities of all budtenders and ensures an exceptional customer service environment.
• Assist with the scheduling of training of new employees while providing guidance to new hire mentors
• Manage and delegate duties and responsibilities to staff when in the MOD segment
• Uphold inventory best practices and work closely with the Inventory Manager and inventory team
• Manage cash handling and registers daily
• Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response
• Understand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occur
• Maintain and enforce compliance SOP’s to ensure they are in 100% compliance with all applicable authorities and requirements
• Be a resource for Product Specialists for product knowledge and resolving customer issues
• Enhance the store’s reputation by ensuring the business does not suffer negatively in any manner
• Stay abreast of all cannabis industry-specific legislation, actions, and enforcement
• Build trust with team members and brand partners
• Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability
• Represent the company at community functions and meetings always maintaining professionalism and respect
• Attend meetings as necessary
• Ensure dispensary compliance with internal, local and state regulations
• Maintain a positive work environment conducive to trust and respect
• Use discretion with sensitive and confidential security and business information
• Maintains the strictest confidentiality in compliance with HIPAA guidelines
• Perform other related work as required

What We Are Looking For

• Must be 21+ years of age
• Experience working in Retail Management preferred (1-year minimum)
• Experience working in Customer Service (3 years minimum)
• Experience working in the cannabis industry highly desirable
• Experience working in medical services/health & wellness industry highly desirable
• Bachelor’s Degree or equivalent in professional and life experience
• Must be authorized to live and work in the U.S.
• Must be able to pass a criminal background check
• Must be at least 21 years old
• Must speak/write English proficiently
• Proven ability to manage teams effectively and ensure excellence in training and performance
• Possess personal knowledge of the medicinal effects of cannabis and cannabis products
• Excellent customer service and communication skills
• Basic math skills and ability to make sound financial decisions
• Basic computer and information technology skills
• Proficiency in Microsoft Office Suite (Word, Excel)
• Basic abilities in Adobe Creative Suite (Photoshop, InDesign)
• Exceptional conflict resolution, de-escalation and communication skills
• Demonstrated passion to serve the medical cannabis community and local neighborhoods
• Ability to adhere to the highest customer service with staff and the public at all times
• Ability to maintain high standards in a fast-paced, constantly evolving environment
• Ability to communicate clearly and effectively in all situations
• Possess a high level of organization, patience, and flexibility

Compensation

The hourly pay range for this position in the selected city is: $19.00- $22.00. Exact compensation may vary based on skills, experience, and location.

Physical Requirements/Work Environment

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Must be capable of lifting up to 50 lbs., with or without assistance
• Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift
• Requires manual dexterity to operate job related equipment
• Requires normal hearing range
• Must not be allergic to or have a fear of insects.

Why Connected?

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business. We are on a mission to breed, grow and sell the best cannabis in the world! This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry. We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.

• Competitive Pay
• Paid Vacation Time
• Career Growth and Internal Advancement Opportunities
• Chance to work in an exciting new start-up industry with awesome people!

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