Environmental Services Officer

Norwich City Council; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Norwich City Council is seeking an Environmental Services Officer to manage contract services such as refuse and recycling. The role involves liaising with contractors and the public, ensuring high-quality service delivery, and requires strong skills in contract management and customer service. Candidates should have a solid educational background and experience in relevant fields.

Benefits

Local Government Pension Scheme (LGPS)

Paid holiday entitlement starts at 26 days per annum

Occupational health and employee assistance support

Qualifications

• Experience in contract management and customer-facing roles.
• Knowledge of environmental protection legislation.
• Evidence of continuing professional development.

Responsibilities

• Manage frontline operational services in environmental or neighbourhood development.
• Respond to customer enquiries and complaints.
• Engage with stakeholders and manage contractor performance.

Skills

Customer Service

Contract Management

Negotiation

Problem Solving

Communication

Education

Good standard of general education including English and maths

Tools

Microsoft Office

Job description

An exciting role has come up in Environmental Services for an Environmental Services Officer.

This role entails elements of Contract Management across the services provided to the public such as Refuse and Recycling, Street Cleaning and Grounds Maintenance. This involves liaison with contractors, residents, external and internal partners in order to provide our services to the public.

The successful candidate should have a working knowledge of contract management within at least one of the areas of responsibility and be able to work in a fast moving and challenging role.

Responsibilities

Working in a customer facing role in the delivery of frontline operational services - environmental or neighbourhood development related work environment

Responding to customer enquiries and complaints (written and verbal)

Experience of managing contractors including data collection and performance management

Resolving issues for and with partners, communities or individuals

Experience of contributing to the delivery of successful projects

Experience of carrying out engagement with stakeholders

Building effective relationships with people from a variety of backgrounds

Working knowledge of environmental protection powers and other primary legislation that encompass environmental crime

Knowledge and understanding of tenancy, contractual, legal and policy frameworks within which the service operates

Demonstrate ability to monitor service delivery issues and performance

Understand evidence gathering and use of legislation

Demonstrate understanding and practice of equal opportunity and safeguarding issues.

Demonstrate understanding of Health and Safety issues

Computer literacy is essential including Microsoft Office

Skills Required

Ability to conduct investigations understanding the issues and motivations involved and provide a managed outcome

Ability to negotiate successful outcomes with partners, contractors and others

Ability to plan and carry out project/casework work to achieve improvements and resolve local issues

Work accurately and with attention to detail

Communicate effectively with colleagues and the public at all levels, orally and in writing

Deal with very sensitive or tense situations sympathetically, confidently and assertively as required

Ability to interpret performance information targets and take corrective action when required

Effective team player with a proven ability to develop positive relationships with colleagues, managers, elected members, other stakeholders

Ability to collaborate with colleagues to share/provide information as required for activities/tasks

Ability to demonstrate practical troubleshooting and problem analysis techniques

Able to demonstrate an understanding of diversity and equality requirements around service delivery

Ability to deliver a high level of customer service and proactively look for ways to improve the customer experience and tailor information to meet the needs of the customer

Ability to model appropriate behaviours that encourage a culture of empowerment, initiative and transparency across the Council

Educational Requirements

Evidence of a good standard of general education including English and maths

Evidence of continuing professional development

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support