Guest Experience Manager : Social, High:Energy Venue

TipTopJob; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A vibrant venue in Greater London seeks a proactive Guest Experience Manager. This role involves leading a team, ensuring smooth operations, and creating memorable experiences for guests. Ideal candidates are upbeat, guest-focused, and have experience in hospitality management.

Qualifications

• At least 2 years experience as a Reception Manager or similar.
• Experience training and motivating team members.

Responsibilities

• Lead and develop a team of hosts to deliver standout service.
• Support Sales and Events teams in showcasing the venue.
• Engage with guests and resolve issues confidently.

Skills

Multitasking

Communication

Guest-focused

Tools

POS system

Job description

Salary: A GBP 38,000 + tronc + bonus (average package approx. A GBP 42,000)

We are looking for a proactive and energetic Guest Experience Manager to join a vibrant, high-volume venue. This isn't your typical reception manager role: we're seeking someone who thrives in a fast-paced environment, is hands-on with the floor, and genuinely loves creating memorable guest experiences. In this role, you'll lead a team of 6 hosts, support operations across the venue, and be a key part of the guest journey—from first impressions to final goodbyes.

Key Responsibilities

1. Lead and develop a team of hosts to deliver a standout welcome and service.
2. Support the Sales and Events teams in showcasing the venue to potential clients.
3. Work closely with Floor, Bar, Events, and Security teams to ensure smooth, safe operations.
4. Actively engage with guests, gather feedback in real time, and resolve issues confidently.

We're Looking For

1. Someone upbeat, positive, and highly guest-focused.
2. Strong multitasking and communication skills.
3. At least 2 years experience as a Reception Manager, Guest Experience Manager, or similar in a busy hospitality environment.
4. Experience training and motivating team members.
5. Excellent written English and confident computer skills (Collins and POS system knowledge a bonus).

If you are keen to discuss the details further, please apply today or send your CV to Kate B or call 790.