Customer Technical Agent

TN United Kingdom; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in sustainable energy solutions seeks a Customer Support Engineer in Warrington. The role involves coordinating customer interactions, resolving technical issues, and improving customer experience. Ideal candidates will have a technical background and strong customer service skills, thriving in a dynamic environment.

Qualifications

• Experience in a customer-facing position or technical support.
• Familiarity with wind turbines or rotating machinery.
• Fluency in English.

Responsibilities

• Coordinate and resolve customer issues systematically.
• Provide first-line support and interface with technical departments.
• Lead routine customer operational and technical calls.

Skills

Problem-solving

Customer service

Stakeholder management

Communication

Education

Technical education (Mechanical, Electrical, Mechatronic)

Tools

Microsoft Office

SAP

Job description

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Are you a creative and practical individual, with the enthusiasm to coordinate a wide range of customer interactions? With our growing service portfolio, we're looking for a Customer Agent to jump in and join our exciting future as the market leader for sustainable energy solutions!

Region NCE > SBU NCE Service > Customer Support Engineers
Operating within the Northern Europe business units of Vestas Wind Systems A/S, Vestas Celtic Wind Technology Ltd focuses exclusively on selling, constructing, and operating onshore wind power plants in UK and Ireland. With offices in Warrington and Dublin, the Service Department looks after the servicing and maintenance of wind turbines in the UK and Ireland.
Vestas Celtic Wind Technology Ltd is synonymous with professionalism, innovation, and the capability of providing robust business solutions for our customers. To achieve our targets, we offer our employees a good working environment where openness, enthusiasm, and willpower are the daily ingredients to embrace exciting tasks. If you are as enthusiastic about the wind industry as we are, you may be the colleague we are looking for.

Responsibilities
The position of Customer Support Engineer works with a team of Agents, Engineers and Customer Managers. This role will empower you to own and develop the Technical and Operational relationship with a wide range of Customers from large-scale complex Utility companies to independent developers and infrastructure investment funds.
Your scope of work will be:

• Owning, coordinating and resolving customer issues in a systematic way, as well as building and maintaining relationships with customer representatives
• Providing first-line support to customers and be the prime interface between customers and Technical Support and Engineering departments to understand and resolve technical issues and queries
• Leading routine customer operational and technical calls & attend business reviews as required
• Working together and communicating effectively with all departments, in order to maintain a good level of interaction with the field and within the office to quickly inform and advise customers of all service operations; plan changes, delays and overruns; safety and environmental issues, etc.
• Actively seeking and identifying new aftermarket sales opportunities and to win and transact business.
• Owning and delivering the projects that improve the efficiency of the team, improve the business and improve the Customer experience.

Qualifications

• Technical education (Mechanical, Electrical, Mechatronic)
• Previous experience in a customer-facing position, customer service, or technical support. (for example, within the power generation or the oil & gas sectors)
• Familiarity with wind turbines or rotating machinery, plant, processes, or systems
• Good knowledge of Microsoft Office package, Excel, PowerPoint, and SAP
• Fluency in English
• High stakeholder management and customer service skills
• Enthusiastic and able to stay motivated in busy times
• Problem-solving mentality, able to get things done
• Focused and eager for improvement
• Structured and accurate
• Great communications skills both written and oral
• Enjoy working as part of a team, as well as being able to work with no supervision and have a good sense of humor

What we offer
We offer an exciting chance to engage with some of our customers on a wide range of our technical offerings within our Service department, you'll get to work with some of the new long-term projects for the future of our Service business. It's a busy and ever-changing environment where no day is the same.

Additional information
You will be work from our office in Warrington.
We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the th of December. All inquiries are treated confidentially.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.