Customer Experience Specialist (Hiring Immediately)

JR United Kingdom; Preston; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Customer Experience Specialist to join their team in Cumbria. This part-time role offers a unique opportunity to engage with customers, providing exceptional service while promoting products and membership. The ideal candidate will possess strong interpersonal skills and a genuine passion for helping others. With flexible shifts and a supportive work environment, this position promises not only a competitive hourly wage but also numerous benefits, including discounts and a pension scheme. If you thrive in a dynamic setting and enjoy making a difference in your community, this role is perfect for you.

Benefits

31 days holiday

Pension with up to 10% contribution

Access to virtual healthcare services

30% discount on Co-op products

Qualifications

• Genuine care for customers and members' needs.
• Great people skills and ability to build positive relationships.

Responsibilities

• Providing friendly and thoughtful customer service.
• Supporting colleagues to solve problems for customers.
• Ensuring store safety and compliance with standards.

Skills

Customer Service

Problem Solving

Communication Skills

Flexibility

Job description

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Customer Experience Specialist (Hiring Immediately), Cumbria

Client: Co-op

Location: Cumbria, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Closing date: 07-05-2025

Customer Team Member

Location: Compston Road, Ambleside, LA22 9DR

Pay: £12.30 per hour

Contract: 22.5 hours per week + regular overtime, permanent, part time

Working pattern: 3 varied shifts over 7 days including early mornings (from 6am), afternoons and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

Company Benefits:

• 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products in our stores.

Role Responsibilities:

• Providing friendly and thoughtful customer service, responding to queries, and promoting Co-op products and Membership.
• Supporting colleagues to solve problems for customers and members.
• Ensuring store safety and legality, including stock management and compliance with pricing, dating, and temperature standards.
• Introducing new products and services, sharing experiences with colleagues.
• Participating in community activities and events.

Ideal Candidate:

• Genuine care for customers and members' needs.
• Great people skills and ability to build positive relationships.
• Positive attitude towards change and problem-solving.
• Flexibility to work various shifts.

Why Join Co-op?

• Discounts on products, pension scheme, Wagestream app, holiday entitlement, healthcare, employee assistance, training, and more.

Inclusivity:

We value diversity and are committed to creating inclusive workplaces. We make reasonable adjustments for applicants with disabilities and participate in the Disability Confident scheme. We encourage applicants to disclose if they need adjustments or wish to be considered under the scheme. More information is available on our website.

Applicants will need to complete two online assessments, approximately 20 minutes in total.