Administrator / Customer Service Advisor - LE1

TN United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator / Customer Service Advisor to join their friendly team in the City Centre. This role offers a supportive environment with comprehensive training, where you'll be responsible for coordinating service reviews, managing asset moves, and ensuring effective scheduling. Enjoy benefits such as free parking, generous holiday allowances, and a pension plan, all while contributing to a collaborative atmosphere. If you're passionate about customer service and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Free Parking

25 Days Holiday Plus Bank Holidays

Pension Plan

Birthday Off

Bonuses

Qualifications

• Experience in customer service and administration.
• Strong organizational and communication skills.

Responsibilities

• Conduct service review meetings and monitor performance.
• Manage asset moves and collaborate with the team on scheduling.
• Respond to escalations and cancellations effectively.

Skills

Customer Service

Data Recording

Performance Monitoring

Scheduling

Resource Allocation

Job description

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Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

76e6aaf6dd38

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

We are looking for an Administrator / Customer Service Advisor to work in the City Centre with parking, providing support to other Account Managers and Directors. The role is Monday - Friday, 9am - 5pm, working as part of a small, established team with support and training from your Line Manager.

Responsibilities include:

1. Conducting service review meetings quarterly, collaborating with the team on data recording and monitoring performance against service level agreements, including reviewing escalations, corrective actions, and co-developing preventative strategies with suppliers and clients.
2. Ensuring timely review meetings are held and responded to.
3. Managing single and multi-asset moves, scheduling, and cooperating with the team on decision-making, resource allocation, and assigning crews based on skills and experience.
4. Quoting to meet response time targets.
5. Monitoring quotes to conversation.
6. Planning routes effectively to maximize crew capacity and resource availability across approved suppliers.
7. Responding to escalations, cancellations, and re-routing, including building in works pending to fill gaps and offering clients opportunities to bring works forward.
8. Collaborating with crews on alternative routes and diversions.
9. Forward planning scheduling with the team.
10. Cooperating with account managers to plan, agree, and confirm crew allocations.

Successful candidates will enjoy a friendly environment, free parking, bonuses, 25 days holiday plus Bank Holidays, pension, and your Birthday off.

Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary workers. Office Angels UK is an Equal Opportunities Employer.