Consumer Service Advisor

Citizens Advice Staffordshire North and Stoke-on-Trent; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

Eine führende Organisation sucht einen engagierten Consumer Service Advisor, der in der Lage ist, präzise und detaillierte Informationen an Verbraucher und Unternehmen zu liefern. In dieser Rolle werden Sie Anfragen über Anrufe und Webchats bearbeiten und dabei helfen, Probleme im Zusammenhang mit Käufen und Dienstleistungen zu lösen. Diese Position bietet die Möglichkeit, in den dritten Sektor einzutauchen, mit umfassender Schulung und Entwicklungsmöglichkeiten innerhalb des Teams. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen und eine wichtige Rolle in der Gemeinschaft zu spielen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Umfassende Einarbeitung

Entwicklungsmöglichkeiten

Flexibilität bei den Aufgaben

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten zur Bereitstellung von Verbraucherberatung.
• Aufmerksamkeit für Details zur Gewährleistung genauer Informationen.

Responsibilities

• Bearbeitung von Anrufen, Webchats und Webformularen über den nationalen Helpdesk.
• Bereitstellung von Informationen zu Verträgen für Waren und Dienstleistungen.

Skills

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Kundenservice

Education

Abschluss in einem relevanten Bereich

Job description

Citizen's Advice is a leading advocate for change, offering free, confidential, and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that is fairer for everyone by working on issues that affect the whole of society. Nationally, Citizens Advice helped 2.66 million people during the year.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer issues, and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle problems such as energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases of goods or services, post, insurance, and more.

As a Consumer Service Advisor, you will be responsible for handling calls, webchat, and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation, industry regulations, and practical guidance.

Purpose of the job:

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPIs and targets.

Benefits of joining us:

• Launch your career into the third sector with comprehensive induction training, becoming an expert in consumer advice.
• Opportunities for skill development and progression within the team after successful completion of probation.
• Flexibility in tasks, with the possibility of being asked to carry out other duties consistent with the grade.