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Customer Service-Customer Service Advisor

AdvaCare Systems

Ashby-de-la-Zouch

On-site

GBP 40,000 - 60,000

Full time

30+ days ago

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Join a dynamic team as a Customer Service Advisor in a forward-thinking company where your skills will shine! This role focuses on providing exceptional customer service and managing customer expectations to foster repeat business and growth. You will work with well-known brands and hauliers across the UK, ensuring compliance and effective communication throughout the order process. If you are a team player with a keen eye for detail and a proactive attitude, this is the perfect opportunity to enhance your career while contributing to a thriving business environment.

Previous customer service experience with excellent skills.
Experience in a small team environment and Windows 10.

Act as the main point of contact for customers and resolve issues.
Develop strong relationships with key contacts and ensure compliance.

Customer Service Skills

Teamwork

Windows 10

Attention to Detail

Effective Communication

Customer Service-Customer Service Advisor

Ashby-de-la-Zouch LE65, UK Req #795

12 November 2024

Working as part of the EV Cargo Solutions Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be working with large-scale well-known customer brands and multiple hauliers across the UK.

Salary: Competitive

Shift:Mon - Fri, 40 hr week

Be the main point of contact with the customer for information sharing and issue resolution.
Develop strong working relationships and trust with key contacts.
Ensure cost and service compliance to internal and customer processes.
Take ownership and responsibility from the initial order through to successful delivery.
Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
Responsible for compilation and distribution of relevant reports and KPI’s.

Key skills and experience required:

Previous customer service experience along with excellent customer service skills.
Previous experience of working within a small team environment.
Experience of Windows 10 in a business capacity.
Excellent telephone manner.
Excellent attention to detail

Person Specification: