Senior Manager, Large Customer Accounting Services

Entergy; United Kingdom; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager to oversee billing operations for large customers. This pivotal role involves leading a dedicated team to ensure accurate invoicing and compliance with regulations. As a key point of contact for billing inquiries, you will collaborate across departments to enhance customer satisfaction and streamline processes. Your expertise in billing systems and operational controls will drive success in this dynamic environment. Join this innovative firm and make a significant impact on its billing strategy while fostering a culture of inclusivity and continuous improvement.

Qualifications

• 10+ years in billing operations or service delivery.
• Experience in managing teams in a regulated utility environment.

Responsibilities

• Leads billing processes for large customer accounts.
• Manages complex data for billing strategy and accuracy.
• Drives efficiencies using continuous improvement tools.

Skills

Billing operations

Analytical skills

Interpersonal communication

Problem-solving

Customer service

Leadership

Education

Bachelor's degree in Accounting

MBA

Job description

Job Title:
Senior Manager, Large Customer Accounting Services

Work Place Flexibility:
Hybrid

Legal Entity:
Entergy Services, LLC

JOB SUMMARY/PURPOSE:

Oversees all activities related to Entergy’s customer’s billing, including billing exceptions, account maintenance and set-up, billing reads, edits, and tampering, to record approximately $3B in revenue. Provides leadership and supervision of the commercial, government, and industrial customer invoicing and accounting billing staff and acts as a point of contact for all escalations involving billing inquiries and complaints. Provides direction for invoicing policies, procedures, processes, controls, and systems. Works closely with all operating companies and cross-functional departments to ensure compliance with all policy, rules, and regulations, as well as resolves conflicts between work groups and takes accountability of performance results for the organization.

JOB DUTIES/RESPONSIBILITIES:

-Leads and manages all function/system processes for the billing of our large customer accounts across the enterprise for commercial, government, and industrial customers.
-Directs a substantial amount of cross-functional coordination for rate calculations, including special program rates, and usage data collection to ensure accuracy of customer bills.
-Manages and interprets large amounts of complex data to create billing strategy and streamline processes to produce accurate and timely bills.
-Effectively utilizes continuous improvement tools and systems to drive efficiencies.
-Collaborates with account managers to mitigate billing inquiries, complaints, and escalations.
-Leads a highly collaborative cross-functional team to develop a billing strategy that delights customers through exceptional billing accuracy and best-in-class customer service.
-Converts strategy into action by optimizing utilization of people, process and technology to drive cost-effective enhancements on an enterprise scale, including Entergy’s commercial, governmental & industrial customers, and Major Accounts Billing.
-Diagnoses in billing process and systems and develops operational plans to reduce billing exceptions and cost of processing, while optimizing internal and external customer satisfaction.
-Operates effectively in a highly matrixed environment in providing leadership and support to Entergy account management and customer service support and promote strong lines of communication with the Customer Service organizations.
-Utilizes expertise in SOX controls to instruct workforce on compliance standards and puts appropriate controls in place to ensure adherence.
-Effectively leads a team of 8-10 direct reports with a total of 20-25 employees.
-Advises managers across Billing/M2C on best practices to maintain budgets, including cost tracking and adjustments to remain within budget guidelines.
-Delivers training to peers and workforce on relevant regulatory billing practices and guidelines for electric and gas services across five distinct service territories.
-Develops and deploys performance scorecards that assess teams and team members on strategic and operational metrics that matter to drive success.
-Represent billing in cross functional projects and transformation activities, including subject matter experience for the creation of customer journeys.
-Promotes a culture of inclusivity where team members embrace safety, continuous improvement, and customer satisfaction as their top priorities.


Minimum education required of the position:

-Bachelor’s degree in accounting, Math, Economics, Finance, or Business is required or equivalent work experience. Master of Business Administration degrees is a plus.


Minimum experience required of the position:

-10+ years relevant experience in billing operations or service delivery.
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-12+ years equivalent experience without degree.
-5 years’ experience managing people in a regulated utility environment.


Minimum knowledge, skills and abilities required of the position:

-Mastery of rates, regulatory requirements, billing systems and billing processes.
-Mastery of operational controls, month end close, SOX and audit concepts and requirements.
-Exceptional analytical and problem- solving skills.
-Strong interpersonal, written, and verbal communication skills with an ability to understand and articulate existing processes and challenges to drive towards solutions with cross functional teams.
-Mastery in Customer Service, Billing services, collections, and operations.
-Exceptional Ability to lead/motivate a diverse and geographically dispersed workgroup


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Primary Location: Arkansas-Little RockArkansas : Little Rock

Job Function: Professional
FLSA Status: Professional

Relocation Option: Level I
Union description/code: NON BARGAINING UNIT

Number of Openings: 1
Req ID: 118985
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.If you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contactHRComplianceentergy to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.