Metering Technicians (South of Scotland opportunities)

Scottish Water; Dumfries; On-site; GBP 29,000 - 36,000; Full time

Job summary

Join a leading company as a Metering Technician, contributing to Scotland's water services. You'll resolve customer issues, conduct repairs, and perform surveys while working independently across various locations. Enjoy a supportive work environment with excellent benefits, including a competitive salary and generous holiday allowance.

Benefits

38 days of holiday annually

Pension

Life Assurance

Annual Bonus

Community Volunteering Leave

Qualifications

• Excellent customer service skills, preferably with plumbing knowledge.
• Familiarity with regulations like the Sewerage Scotland Act and Health and Safety at Work Act.

Responsibilities

• Resolve customer issues and conduct routine repairs on metering assets.
• Perform surveys to understand customer supply arrangements for water and wastewater.

Skills

Customer Service

Plumbing

Communication

IT Skills

Tools

Salesforce

Microsoft Office

Job description

Together we are Trusted to Serve Scotland.

It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here.

Our work keeps Scotland’s water flowing, from reservoir to tap – and from sewer to treatment plant.

We are looking for Metering Technicians to join our Customer Excellence and Resilience Team in the following locations:

• Stirling to Perth
• Glasgow to Forth Valley
• East Lothian (Edinburgh towards the Borders)
• West Lothian (Edinburgh towards Bathgate)
• Dumfries to Castle Douglas

In this role, you'll spend much of your time working independently on-site. You should be self-motivated and eager to contribute to team goals. You'll be part of a skilled team managing proactive and reactive wholesale activities across Scotland. Our mission? To become a 'Great Wholesaler.' You'll collaborate with the Wholesale Service Desk, Revenue & Wholesale teams, and our Alliance Partners, and work with other stakeholders as needed.

What you’ll do

Your primary responsibility is resolving customer issues. Investigate problems, develop solutions, and keep all parties updated. Conduct routine repairs and maintenance on metering assets, prioritizing health and safety, including risk assessments and audits on Alliance Partners. Complete DOMS Impact Assessment Forms as required.

You will also perform surveys to understand customer supply arrangements for water and wastewater, including complex sites and dye testing. Plumbing skills for meter installation, exchanges, and disconnections will be advantageous.

Accurate reporting from your site visits is essential to provide License Providers with necessary information. Meeting targets by effectively handling metering tasks is crucial.

What you’ll need

Excellent customer service skills, preferably with plumbing knowledge. Familiarity with relevant regulations such as the Sewerage Scotland Act, Water Scotland Act, and Health and Safety at Work Act. Strong IT skills and clear communication, both written and verbal. Proficiency with digital tools and apps, report writing skills, and flexibility to work across various locations are required. Knowledge of DOMS policies, Hygiene Code of Practice, Streetworks (NRSWA), and a valid UK driver’s license are also necessary. Nice-to-haves include experience with Salesforce/Youreka, GIS/Geofield/Field Maps, and Microsoft Office suite.

Looking out for you

We prioritize work-life balance, offering 38 days of holiday annually (including public holidays), with options to buy additional days. We support flexible working, family-friendly policies, and community volunteering leave. Benefits include a pension, life assurance, annual bonus, and discounts through SW Splash.

The not-so-small print

This is a Grade 5 role with a starting salary of £29,800, progressing to £35,760 based on performance. Applications close at midnight on Sunday 8th June 2025. Please specify your preferred location(s) and include a cover letter explaining your suitability for the role.

Offers are conditional upon pre-employment screening, including references, criminal record, and license checks, which will be conducted after acceptance of an offer.

Additional information

If you don’t meet every criterion, apply anyway. We value potential and willingness to learn. We also accommodate applicants with disabilities or neurodiverse conditions and are open to making adjustments to support your application and work experience.

Applicants must reside in Scotland or be willing to relocate within three months of starting. Records of applicants not applying within the last 12 months will be deleted automatically.

For questions, contact us at [e-mail].