UX Writer, Financial Services

John Lewis Partnership; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a User Experience Writer, where you'll shape exceptional user experiences across digital platforms. Your role will involve crafting clear and accessible content that resonates with customers, collaborating with diverse teams to ensure a customer-first approach. With a hybrid working model, you can balance your work-life needs while contributing to a culture that values innovation and partnership. This is an exciting opportunity to make a meaningful impact in a dynamic environment, where your skills in UX writing will flourish and be recognized.

Qualifications

• Experience in UX writing or copywriting for digital channels.
• Ability to work effectively across teams in a fast-paced environment.

Responsibilities

• Plan and write user-centered copy for the John Lewis Money website.
• Collaborate with UX and UI designers in product teams.

Skills

Customer first approach

Copywriting experience

Strong communication skills

Attention to detail

Ability to prioritize work

Tools

Jira

Confluence

Figma

Job description

About the role

Are you passionate about user-centred design and a customer first approach? Join our John Lewis Financial Services team as a User Experience (UX) Writer and play a crucial role in shaping exceptional user experiences across our website. Your collaboration with researchers, product designers, product managers, marketers, commercial teams, and engineers will be key in developing customer-centric journeys. You will be instrumental in producing clear, compliant and accessible content for our customers. You're able to translate complex, commercial and technical briefs into intuitive customer-friendly experiences that are accessible for all.

• Contract type - These positions are Permanent contracts.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings.
  

Key responsibilities

• Planning, designing and writing user-centred copy for the John Lewis Money website, and other touchpoints

• Working alongside UX and UI Designers in multidisciplinary product teams

• Providing a holistic view of the content experience and mapping across all omnichannel touchpoints

• Under the direction of the Lead Copywriter, you'll deliver great copy in response to briefs following our brand and tone of voice guidelines

• Adhering to Financial Promotions regulatory, legal and compliance standards.

• Advocating for user-centred design in the wider Partnership and sharing UX writing best practice

• Other copywriting needs of the business as required

Essential skills/experience you'll need

• Customer first approach - the natural ability, before all else, to see the world first from the viewpoint of our customers.

• Relevant copywriting or UX writing experience for digital channels

• Ability to prioritise work effectively

• Strong communication skills and ability to work across teams

• Enjoy working in a fast-paced environment

• Meticulous eye for detail

• Experience in Financial Services or other regulated industry

Desirable skills/experience you may have

• Experience in the Atlassian suite of software (Jira & Confluence) is desirable

• Working alongside or embedded in Agile sprint teams

• Comfortable putting content directly into Figma

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About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.