Floor Manager - Visual

RIVER ISLAND; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company seeks a Floor Manager to lead and inspire the store team. The role involves enhancing customer experiences, maintaining visual standards, and achieving sales targets. Ideal candidates are passionate about fashion and possess strong leadership skills.

Benefits

50% staff discount

Uniform allowance

Additional discounts

Wellbeing support

Progression opportunities

Training support

Bonuses

Pension plans

Paid holidays

Qualifications

• Strong commercial mindset and thrives in a fast-paced retail environment.
• Passionate about fashion and excels in visual merchandising.

Responsibilities

• Lead and inspire the store team to enhance customer experience.
• Maintain operational standards and drive sales performance.
• Manage store operations including service, people, and processes.

Skills

Leadership

Problem Solving

Visual Merchandising

Customer Service

Data Analysis

Job description

We're on the lookout for a superstar Floor Manager to join the team. As a Floor Manager, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and create a great place to work. You will be an expert in product handling and will continuously strive to improve the customer experience through exceptional visual execution and high-quality customer service. Supporting the Store Leader, you will develop the team, maintain operational standards, and drive outstanding sales, KPIs, and team performance.

About The Role

What You'll Be Doing

• Deliver excellent product placement and create 'wow' wearable outfits.
• Maintain strong visual standards with the customer journey at the core of all decisions.
• Confidently duty manage all aspects of store operations including service, people, and processes.
• Empower the team to prioritize customer experience in decision-making.
• Utilize commercial tools to support store performance and drive actions.
• Assist the Store Leader in achieving KPIs related to sales, stock loss, payroll, conversion, customer feedback, RFID, and team metrics.
• Support store operations, ensuring compliance with health & safety standards.
• Develop a motivated, engaged, and high-performing team that feels valued and recognized.

You'll Be Perfect If

• You have a strong commercial mindset and thrive in a fast-paced, data-driven retail environment.
• You are passionate about fashion and excel in visual merchandising and store layout design.
• You possess excellent problem-solving skills and adapt quickly to changing priorities.
• You are creative and analytical, capable of turning sales data into actionable insights.
• You are an inspiring leader who motivates your team to achieve goals.
• You pay close attention to detail and take pride in a well-organized, visually appealing store.
• You are proactive, results-oriented, and seek to optimize product placement and sales opportunities.
• You understand your customer base and aim to curate a shopping environment that meets their needs.
• Most importantly, you love our products and are committed to creating the best customer journey.

Things To Consider

• This role is fast-paced; adaptability and multitasking are essential.
• Analyzing customer feedback and sales data is crucial for ongoing improvements.
• Managing a diverse team requires strong emotional intelligence.
• The role is hands-on, involving product movement, store resets, and physical tasks.
• Weekend, public holiday, and seasonal work are required.
• Effective time management is necessary to meet deadlines.
• Fostering a positive team culture is key to creating an enjoyable work environment.

This Is For You

Join our diverse, talented team and grow your career with us. We offer progression opportunities and a supportive work environment.

What We Can Offer

• 50% staff discount and uniform allowance.
• Additional discounts, benefits, and wellbeing support.
• Support for various family setups and wellbeing initiatives.
• Charitable giving schemes and support for personal development.
• Progression opportunities and training support.
• Bonuses, pension plans, and paid holidays.

Keeping You Safe

We are committed to safeguarding all employees, promoting British Values, and fostering an inclusive community. We welcome applications from all backgrounds and consider flexible working arrangements where possible.