Day Controller Planner/SPLA Stevenage Control Room (West)

East of England Ambulance Service NHS Trust; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic thinker to join their Control Team in Stevenage. This role focuses on overseeing patient journeys, ensuring adherence to performance indicators, and effectively utilizing available resources. The ideal candidate will possess excellent customer service skills and geographical knowledge of the surrounding areas. With a commitment to care and compassion, this opportunity allows you to make a significant impact on patient experiences while working in a supportive and diverse environment.

Benefits

Flexible working arrangements

Training opportunities

Diverse work environment

Qualifications

• Ability to manage patient journeys effectively.
• Strong communication skills for liaising with various stakeholders.

Responsibilities

• Control PTS ambulance resources and optimize service delivery.
• Plan and monitor patient transport to maximize resource use.

Skills

Calm under pressure

Geographical knowledge of West Essex and Hertfordshire

Customer service skills

Reliability

Flexibility

Job description

We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves overseeing and planning patient journeys to and from home or healthcare settings using our cleric system, ensuring adherence to key performance indicators, and pre-planning patient journeys effectively with available resources.

About the Patients

Our patients have diverse clinical and mobility needs. Some travel regularly with us to renal and oncology units. Our patients and staff are our priority, and we are committed to showing care, compassion, and empathy.

Key Skills and Requirements

• A calm approach under pressure
• Geographical knowledge of West Essex, Hertfordshire, and surrounding areas
• Excellent customer service skills for liaising with patients, clinics, and staff
• Reliability and flexibility

Responsibilities

1. Control of PTS ambulance resources, including volunteer drivers, monitoring, and real-time adjustments to optimize service delivery
2. Forward planning of patient transport to maximize resource use
3. Monitoring journey times and proactively rearranging journeys to support service and patient experience

Training and Working Hours

The successful candidate will need to complete a 3-week training course at various locations such as Epping and Chelmsford, requiring independent travel. The role involves relief shifts between 06:00 and 22:00, seven days a week, with a 9-week rota in advance.

Additional Information

We offer the opportunity to work in a diverse region, close to London and the North Sea coast. At EEAST, we provide 24/7 urgent care across multiple counties and strive to innovate and improve patient care. We value diversity and encourage applications from under-represented groups. Flexible working arrangements are supported to help employees balance work and personal commitments.

Contact

For further details or informal visits, contact:

• Name: Michael Adamson
• Job Title: Control Room Manager
• Email: [e-mail]
• Phone: [phone]