Proportional Treaty Technician - Reinsurance Client Services

TN United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in reinsurance is seeking a Proportional Treaty Technician to join their London team. The role involves technical processing, client interaction, and claims negotiation, requiring strong knowledge of the reinsurance market and excellent communication skills. Ideal candidates will have prior experience in reinsurance and a proven ability to manage complex claims effectively.

Qualifications

• Experience in reinsurance claims and processing all risk types.
• Proven ability to manage time and meet deadlines.
• Excellent communication skills, both verbal and written.

Responsibilities

• Process proportional and excess loss claims efficiently.
• Build and maintain relationships with clients and insurers.
• Participate in client and reinsurer meetings as required.

Skills

Technical knowledge of Lloyd's market

Client relationship management

Negotiation skills

Problem solving

Tools

Salesforce

Open TWINS

Microsoft products

Job description

Social network you want to login/join with:

Proportional Treaty Technician - Reinsurance Client Services, London

col-narrow-left

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

94e6531db0b8

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

col-wide

Job Description:

Lockton Re helps businesses understand, mitigate, and capitalize on risk. We’re pushing the reinsurance industry forward with smarter solutions that leverage new technologies – delivered by people empowered to do what’s right for clients. Our success has seen the business grow to a headcount of more than associates globally across 17 locations.

We’re the reinsurance business of Lockton Companies, the world's largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience, unencumbered by pressure from financial markets, geographical divides or silos, or conflicts of interest between organisational goals and our clients’ needs.

We are now seeking individuals who will thrive in this type of atmosphere and, in line with the expanding Treaty portfolio, we are now looking to recruit a Reinsurance Client Service Technician to join our expanding team.

Role Responsibilities:

This is a multi-disciplined technical processing role within Lockton Re, incorporating Broker Support, processing of Proportional and Non-Proportional accounts, Excess of Loss and Claims Processing.

• Handle multi-disciplined technical processing, including Premium, Pro rata, and Excess loss claims.
• Experience covering all classes of business.
• Communicate with clients and carriers on a technical level.
• Work independently, managing priorities and supporting team colleagues to ensure customer satisfaction.
• Maintain excellent technical knowledge of the Lloyd’s and/or Company Reinsurance market.
• Build relationships with team members, internal and external clients.
• Identify client’s individual requirements and work alongside them to achieve the best possible outcomes.
• Participate in client and reinsurer meetings as required.

Broker Support

• Debroke
• Prepare and maintain account statistics.
• Support overall servicing of the client’s account and retention of business.
• Use electronic methods throughout the full process.

Excess of Loss Claims

• Negotiate claims from initial notice through to settlement and closure.
• Experience handling complex claims across all classes of business, including XOL reinsurance and binders, reinsurer audits, and direct including underwriter rep.
• Negotiate claims matters such as XPL, ex-gratia, and non-standard presentations.
• Understand Letters of Credit and complete adjustments proactively within required timeframes to avoid client penalties.

Ideal candidates will have relevant experience, including:

• Processing all risk types, including proportional, excess of loss premiums, and claims.
• Experience with Salesforce and Open TWINS is advantageous.
• Reinsurance Claims experience is essential.
• Experience dealing with large corporate clients is a plus.
• Ability to build and maintain good relationships with clients, insurers, and colleagues.
• Effective communication skills, both verbal and written.
• Time management and prioritization skills to meet deadlines without compromising quality.
• Strong problem-solving skills to resolve complex issues and devise solutions.
• Adherence to Lockton standards and procedures.
• Understanding of management concepts, systems, and quality assurance.
• In-depth knowledge of IMR, CLASS, ECF, LORS.
• Proficiency with Microsoft Office products or similar software.