Defence Digital Service Owner

UK Ministry of Defence; Corsham; On-site; GBP 70,000 - 82,000; Full time

Job summary

The MOD is seeking a Service Owner to bridge the gap between technical delivery and business outcomes. This role involves managing critical digital services, ensuring user needs are met while delivering value. Candidates should possess strong leadership skills and a customer-centric approach, with experience in technology-based solutions.

Benefits

Flexible working options

Generous annual leave

Pension contribution

Enhanced maternity, paternity and adoption leave

Qualifications

• Demonstrated leadership experience within a digital work environment.
• Proven track record of delivering technology-based solutions.

Responsibilities

• Manage the MODNet Official Live Service and Virtual Desktop end-to-end.
• Ensure quality assurance of services and governance.
• Create and communicate a compelling service vision.

Skills

Leadership

Customer-Centric Approach

Digital Expertise

Tools

Cloud Services

Job description

MOD Corsham, Westwells Road, Corsham, SN13 9NR

Job Summary

Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.

We lead on cutting-edge data science, automation, and cybersecurity at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.

Defence Digital forms part of Strategic Command which manages the MOD’s joint capabilities for the Army, RAF, and Royal Navy.

About

Watchto find out more about what we do.

Passionate about using your skills to make a critical difference? Your next career move could be here!

Job Description

Are you ready to shape the future of the MOD’s digital services? These roles present a unique opportunity to leverage your digital expertise and significantly impact the MOD's mission-critical operations.

We are looking for a Service Owner to bridge the gap between technical delivery and business outcomes, ensuring services meet user needs while delivering value for money. This requires strategic vision combined with practical delivery skills, as you'll be responsible for setting the direction for your service and working across Defence Digital’s boundaries to implement it.

As a Service Owner, you will have the exciting opportunity to:

• Manage the MODNet Official Live Service and Virtual Desktop end-to-end, ensuring the ongoing successful operation of these services.
• Ensure the quality assurance of services, governance, and leadership in decision-making for device, asset, and software management.
• Create and communicate a compelling service vision, and road map, ensuring the right balance of meeting business, and user objectives, and managing technical risk.
• Provide leadership and collaboration for continuous improvement through a service road map that prioritises user experience and empowerment, digital maturity of the workplace, and increased automation.
• Balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation.
  
  

You can find more detailed information about the Service Owner role in a government department here: Service owner - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk)

Are you ready to shape the future of the MOD’s digital services? These roles present a unique opportunity to leverage your digital expertise and significantly impact the MOD's mission-critical operations.

We are looking for a Service Owner to bridge the gap between technical delivery and business outcomes, ensuring services meet user needs while delivering value for money. This requires strategic vision combined with practical delivery skills, as you'll be responsible for setting the direction for your service and working across Defence Digital’s boundaries to implement it.

As a Service Owner, you will have the exciting opportunity to:

• Manage the MODNet Official Live Service and Virtual Desktop end-to-end, ensuring the ongoing successful operation of these services.
• Ensure the quality assurance of services, governance, and leadership in decision-making for device, asset, and software management.
• Create and communicate a compelling service vision, and road map, ensuring the right balance of meeting business, and user objectives, and managing technical risk.
• Provide leadership and collaboration for continuous improvement through a service road map that prioritises user experience and empowerment, digital maturity of the workplace, and increased automation.
• Balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation.
  
  

You can find more detailed information about the Service Owner role in a government department here: Service owner - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk)

Person specification

We are looking for an ambitious, motivated, and confident leader with a strong customer-centric approach. You will be capable of understanding and anticipating customer needs and issues and articulating them clearly and concisely to drive effective solutions. Passionate about maintaining high standards, you’ll ensure quality is always a priority by guiding teams to adopt and implement best practices.

Role

When submitting your CV, please highlight your career history and experience relevant to this role. Additionally, refer to the “Things You Need to Know” section and provide a personal statement (maximum 1,250 words) demonstrating how you meet the following essential criteria:

• Demonstrated leadership experience within a digital work environment.
• Proven track record of delivering cutting-edge technology-based solutions and services including Cloud Services.
• Demonstrable experience working within a technology team, industry, and with end users to create an end-to-end service road map on an ongoing basis.
• Ability to identify key stakeholders, understand their needs and expectations, and effectively manage these relationships to positively impact service delivery.
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Managing a Quality Service
  
  

Technical skills

We'll assess you against these technical skills during the selection process:

• Applying User-Centred Insights
• Government, Digital and Data Perspective
• Life Cycle Management
  
  

Alongside your salary of £70,540, Ministry of Defence contributes £20,435 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Flexible working options- we understand the importance of adapting work to your life.
• Inclusion and diversity- our culture celebrates uniqueness and encourages collaboration of diverse thought.
• Pension contribution: 28.97%, which secures your future.
• Generous annual leave- starting with 25 days and growing to 30 after just 5 years.
• Minimum of 15 Days Special Leave in a rolling 12-month period to volunteer for military or emergency service reserve commitments.
• Special Paid Leave for volunteering up to 6 days a year.
• Enhanced maternity, paternity and adoption leave.
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms
• You can read more here- Civil Service Employee Benefits , Civil Service Careers (civil-service-careers.gov.uk)
• The post does not offer relocation expenses.
• External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
• Please Note: Expenses incurred for travel to interviews will not be reimbursed.
• Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
• Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
  
  

Equality and Diversity

Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.

Professional Framework Statement

Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.

Learning & Development

In Defence Digital we have a strong learning and development ethos, supporting you to fulfil your potential by providing:

• Learning and development tailored to your role
• Professional and Personal Development of skills
• Access to thousands of training courses through Civil Service Learning, some free or paid by MOD
• Ability to obtain industry recognised qualifications supported by MOD
  
  

Hybrid Working

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity. Requirements to attend other locations for official business or work in another MOD office will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time. This post is working 37 hours per week.

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply please complete the CV template provided on the CS Jobs dashboard, ensuring your CV highlights your relevance to the essential criteria.

All applicants will also need to provide a personal statement (max. 1250 words) and it is vital that this includes evidence of the essential criteria (which is listed within the Person Specification of the advert). Each one will be scored 1-7 and make up part of your overall score to assess your suitability to be invited to interview.

We’ll assess you against these Behaviours and Technical Skills during the interview process:

Behaviours

• Leadership
• Making Effective Decisions
• Managing a Quality Service
  
  

Technical Skills

• Applying User-Centred Insights
• Government, Digital and Data Perspective
• Life Cycle Management
  
  

In addition to the interview, you will be required to deliver a 5-minute presentation on a topic related to the role. The presentation topic will be provided to you at least 24 hours before the interview. If you are selected for an interview, it will be conducted via Teams. While we will strive to offer as much flexibility as possible, please note that alternative dates for interviews or assessments may not be available.

AI Usage in Job Applications

We encourage the use of technology to streamline the job application process. Artificial Intelligence(AI) tools can be helpful in generating ideas, improving writing style, and increasing efficiency.However, it is essential that any content submitted as part of a job application is truthful, accurate,and a genuine reflection of the applicant’s qualifications and experiences. Any use of AI should besupplementary to your own knowledge and abilities. Ultimately, the application should demonstrateyour unique skills and suitability for the role.

Further Information

Please find a link to our video which gives you helpful tips and guidance on the CS Jobs application process:Watch

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [e-mail] .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : DD Talent Acquisition Team
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email:

[e-mail].