Customer Accounts Administrator

Heidelberg Materials AG; Chipping Sodbury; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading company in Chipping Sodbury is seeking a dedicated individual for their Customer Accounts department. This full-time role involves providing exceptional customer service, managing accounts receivable, and ensuring compliance with processes. The ideal candidate will possess strong interpersonal and data entry skills, along with a commitment to teamwork and personal development. The company offers a comprehensive benefits package, including study support, generous pension schemes, and a focus on work-life balance.

Benefits

Bonus incentives

Generous Pension Schemes up to 15%

Life Assurance

27 days holiday

Flexible working

Employee Assistance Programme (EAP)

Gym discount

Discounted Private Medical cover

Qualifications

• Excellent interpersonal skills with drive to support others.
• Minimum Grade 4+ in Math's and English.

Responsibilities

• Provide excellent customer service using First Line Support model.
• Process transactional activities through relevant workflow tool.
• Ensure compliance with processes and controls.

Skills

Interpersonal Skills

Data Entry

Communication

Education

GCSE in Math's and English

Tools

Microsoft Office

Job description

Purpose of the role

The Heidelberg Materials Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.

The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.

Key accountabilities

• Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.

• Processing all transactional activities through the relevant workflow tool.

• Ensuring compliance with appropriate processes and controls - supporting the team to keep documentation up to date.

• Ensuring effective escalation for non-standard requests or issues.

• Accurately working within agreed SLA's on a right first time basis.

• To work with high levels of integrity and confidentiality

• Keeping appropriate records to enable correct reporting.

• Embrace department and wider SSC initiatives and personal development.

• Working as part of a team to work towards targets.

• Positively support a team and department in change and innovation.

• And any other task requested by your team lead or any SSC senior manager.

Requirements

• Excellent interpersonal skills - with the drive and flexibility to support others.

• Basic Microsoft Office (excel).

• Excellent data entry skills.

• Excellent written and oral communication skills.

Additional

• Study Support for AAT, CIMA and CICM

• Full training given

Education/Qualification

• Minimum of a Grade 4+ equivalent to a C at GCSE in Math's and English

What's on Offer

Location: Chipping Sodbury

Full Time

Working Hours: 36.25 hrs

Contract Type: Perm

Salary: Natioanl Living Wage

* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life
* Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
* Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover