IT Applications Service Manager

JR United Kingdom; United Kingdom; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking an IT Applications Service Manager to shape critical business systems management. This exciting role offers the chance to work closely with vendors and senior stakeholders, ensuring optimal system performance and resilience. As part of the Service Leadership Team, you will drive a customer-focused culture and lead initiatives that enhance service delivery across a 24/7 operation. With a clear pathway for progression into senior IT leadership, this position promises to be both challenging and rewarding, offering hybrid working options and a supportive environment that values collaboration and accountability.

Benefits

25 days' annual leave + bank holidays

Private medical insurance

Enhanced family leave policies

Birthday day off after one year

Employee discounts

Long service rewards

Qualifications

• Experience leading applications management in a complex IT environment.
• Proven track record managing vendors and service providers.
• Strong ability to drive change and lead initiatives.

Responsibilities

• Oversee daily operations and maintenance of critical business systems.
• Manage third-party suppliers to ensure service delivery against SLAs.
• Lead system-related projects ensuring delivery to time and quality.

Skills

Service Delivery

Applications Management

Vendor Management

Incident Management

Change Management

Project Leadership

Communication Skills

Training & Enablement

Education

Bachelor's degree in Information Technology

Tools

ERP Systems

WMS Platforms

Infor M3

Consafe Astro

AutoStore

Job description

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IT Applications Service Manager, United Kingdom

Client: Gleeson Recruitment Group

Location: United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

About the Role

This is a new role offering a unique opportunity to shape how critical business systems are managed and integrated across our client's infrastructure. As Business Applications Manager, you will oversee the performance, resilience, and evolution of key systems, working closely with vendors, internal IT teams, and senior business stakeholders.

You will have a highly visible position within the Service Leadership Team (SLT), promoting a collaborative, customer-focused service culture across a 24/7 operation.

Main Responsibilities

• System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance.
• Incident Management: Oversee incident processes (not hands-on), including communication, root cause analysis, corrective actions, and service restoration.
• Vendor Management: Manage third-party suppliers to meet SLAs, drive system improvements, and conduct service reviews.
• SLA Implementation: Define and improve SLA frameworks to ensure performance measurement and accountability.
• Change Management: Drive system change initiatives to maximize adoption and minimize disruption.
• Project Leadership: Lead system projects, including upgrades, migrations, and implementations, ensuring timely delivery.
• Stakeholder Management: Engage with C-level executives and department heads, translating system needs into business value.
• Training & Enablement: Collaborate with Learning & Development to design and deliver user training programs.
• Governance and Reporting: Maintain documentation, deliver performance reports, and ensure system security compliance.
• Collaboration: Work cross-functionally with Service Desk, Infrastructure, DevOps, Networks, Security, and other stakeholders.
• Proactive Initiative Ownership: Identify service gaps, initiate improvements, and oversee their adoption.

Skills & Experience

• Experience in Service Delivery, Applications Management, or Business Systems leadership roles.
• Proven experience managing vendors and service providers.
• Experience designing and implementing SLAs for critical systems.
• Strong background in incident and service management, preferably with ERP/WMS platforms.
• Ability to lead change and initiatives in dynamic environments.
• Excellent communication skills, capable of engaging with C-Level and non-technical stakeholders.
• Knowledge of change management and training best practices.
• Resilient and proactive, with the ability to navigate complex IT architectures and legacy systems.
• Comfortable working in a 24/7 distribution environment, including out-of-hours rotations.
• Collaborative, customer-focused, with a strong sense of accountability.
• Bachelor's degree in Information Technology or equivalent experience.

Advantageous

• Experience with ERP, WMS, and automation systems.
• Experience with Infor M3, Consafe Astro, and AutoStore.

Core Values

Our client values:

• Collaboration: Building partnerships for shared success.
• Customer Focus: Delivering exceeding solutions.
• Accountability: Owning responsibilities and delivering results.

We seek candidates embodying these principles to make an immediate impact.

Why Join?

• Shape a leadership role with CIO exposure and SLT membership.
• Clear path to senior IT leadership.
• Flexible hybrid working model.
• 25 days' annual leave plus bank holidays, with buy/sell options.
• Private medical insurance and enhanced family leave.
• Birthday off after one year.
• Employee discounts and rewards for long service.
• People-first, performance-driven culture.

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